Patient Access Representative

SSM Health; Saint Charles (MO); On-site; USD 22,000 - 30,000; Part time

Job summary

SSM Health in Saint Charles, MO is seeking a part-time Scheduling Clerk to ensure accurate scheduling of prescribed procedures and gather essential demographic, insurance and clinical information from patients and participants.

You will join the Urgent Care OPC-K team on a part-time schedule, with rotating holidays and weekend coverage as described, performing clerical duties and providing patient guidance throughout the pre-service process.

Qualifications

• High School diploma or GED, or 10 years of work experience.
• No prior healthcare scheduling experience required.
• Ability to gather and verify demographic, insurance and clinical information.

Responsibilities

• Gathers information from patient and enters into appropriate database.
• Schedules patient procedures in a manner that uses patient time and resources efficiently.
• Assists with coordination of activities related to insurance pre-certification/authorization.
• Provides counseling to patient or their representative regarding pre-service requirements and instructions.
• Performs clerical and reception duties associated with patient registration.
• Performs other duties as assigned.

Skills

Data entry

Scheduling

Customer service

Insurance coordination

Education

High School diploma/GED or 10 years of work experience

Job description

It's more than a career, it's a calling.

MO-SSM Health Medical Group and Urgent Care St. Charles

Worker Type

Regular

Job Highlights

Join a team where your work matters—every moment, every patient, every community. At SSM Health, you’ll be empowered to grow, supported to thrive, and inspired to make a lasting impact. The position serves as a vital connection between patients, participants, and healthcare teams, ensuring a seamless scheduling experience for prescribed procedures. Skillfully gathers and verifies demographic, insurance, and clinical information, helping to create an efficient, accurate, and patient-centered care journey from the very first interaction.

Department

Urgent Care

Schedule

Part-time schedule: Available Monday–Friday from 8:00 AM to 8:30 PM, working two 12-hour shifts per week, including rotating holidays and every third weekend.

Job Summary

Responsible for communicating with patients, participants and staff to accurately schedule patients for prescribed procedures and gather the necessary demographic, insurance and clinical information for the procedure.

Job Responsibilities and Requirements

Primary Responsibilities

• Gathers information from patient and enters into appropriate database. Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedures.
• Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources. Coordinates and communicates schedules.
• Assists with coordination of activities related to insurance pre-certification/authorization.
• Provides counseling to patient, participant or their representative regarding pre-service requirements and instructions.
• Performs clerical and reception duties associated with patient registration.
• Performs other duties as assigned.

Education

• High School diploma/GED or 10 years of work experience

Experience

• No experience required

Physical Requirements

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

Required Professional License And/Or Certifications

• None

Work Shift

Day Shift (United States of America)

Scheduled Weekly Hours

24

Department

2030030002 Urgent Care OPC-K

SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.