Call Center Representative (Remote) US CITIZENS ONLY

PerunHR; Mesa (AZ); Remote; USD 35,000 - 48,000; Full time

Job summary

PerunHR is seeking a Call Center Representative for a remote role serving US patients. You will respond to high-volume inbound inquiries, schedule and confirm new patient appointments, and provide compassionate customer support to help patients feel at ease.

Requirements include a High School Diploma (Associates or Bachelors preferred). Strong verbal communication and customer service skills are essential; bilingual Spanish/English is a plus, with growth opportunities within the organization.

Qualifications

• High School Diploma required; Associates or Bachelor's preferred.
• Retail, sales, food service, marketing, or Customer Service experience preferred.
• Outstanding verbal communication and customer service skills.
• Bilingual in Spanish and English a plus.

Responsibilities

• Respond to high-volume inbound telephone inquiries from potential patients.
• Schedule and confirm new patient appointments.
• Handle questions/concerns with compassionate service as helping consumers is the goal.
• Use trained sales tactics to reach company goals of appointments set.
• Various duties as assigned by the Call Center Leadership team.

Skills

Verbal communication

Customer service

Bilingual Spanish/English

Education

High School Diploma

Associates or Bachelor's preferred

Job description

Call Center Representative (Remote) US CITIZENS ONLY

Job Openings Call Center Representative (Remote) US CITIZENS ONLY

About the job Call Center Representative (Remote) US CITIZENS ONLY

Responsibilities

• Respond to high volume inbound telephone inquiries from potential patients of the dental practices we support
• Schedule and confirm new patient appointments
• Compassionately handle questions/concerns as helping consumers is our #1 goal
• Use trained sales tactics to reach company goals of appointments set
• Various duties as assigned by the Call Center Leadership team
• High School Diploma required; Associates or Bachelors preferred
• Retail, sales, food service, marketing, or Customer Service Experience preferred
• Outstanding verbal communication and customer service skills.
• Bilingual in Spanish and English a plus
• Passion for helping others
• Drive to succeed and desire to grow within an organization