Bilingual Call Center Specialist - LOCAL AZ ONLY

Triton Medical Solutions; Mesa (AZ); Hybrid; USD 34,000 - 52,000; Full time

Benefits offered by this job

Hybrid work model

On-site training in East-Mesa, AZ

Job summary

Triton Medical Solutions seeks a friendly Remote Bi-Lingual Call Center Specialist to handle inbound calls from patients and identify their needs, providing solutions for excellent customer service. Training will occur on-site in East-Mesa, AZ, with a hybrid work model.

The ideal candidate speaks fluent Spanish, has strong phone communication and active listening skills, and can multi-task with energy. Dental-related experience is a plus, and you must provide your own computer.

Qualifications

• High school diploma or GED required.
• Fluent Spanish speaking ability required.
• Dental office experience is a plus.
• Must provide own computer.
• Excellent phone and verbal communication skills.
• Strong active listening and time management skills.

Responsibilities

• Respond promptly to incoming calls.
• Effectively handle patient call queues.
• Maintain clear and courteous communication with patients.
• Coordinate and schedule patient appointments.
• Gather accurate demographic information from new patients.
• Verify existing patient charts to ensure accuracy and currency of information.
• Attend trainings to maintain up-to-date skills and knowledge

Skills

Fluent Spanish

Phone communication

Active listening

Organization

Customer service experience

Dental field experience

Education

High school diploma / GED

Job description

Job Summary

We are seeking a friendly and professional Remote Bi-Lingual Call Center Specialist to join our team. In this role, you will take inbound calls, communicate with patients to identify their needs and provide helpful solutions that ensure they have great customer service experience with our company. The ideal candidate is friendly, computer savvy, and can multi-task with great energy. Training will be on-site in East-Mesa, AZ.

Responsibilities:

• Respond promptly to incoming calls.
• Effectively handle patient call queues.
• Maintain clear and courteous communication with patients.
• Coordinate and schedule patient appointments.
• Gather accurate demographic information from new patients.
• Verify existing patient charts to ensure accuracy and currency of information.
• Attend trainings to maintain up-to-date skills and knowledge

Qualifications:

• High school diploma/GED.
• Ability to speak fluent Spanish.
• Experience working in the dental field is a plus.
• Must provide own computer.
• Excellent phone and verbal communication skills.
• Understanding of active listening techniques.
• Highly organized with the ability to prioritize projects and manage time effectively.

Schedule:

• Hybrid
• Monday - Friday

Flexible work from home options available.