Continuing Care Representative

West Coast Dental Administrative Services Llc; Artesia (CA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid training

Career development opportunities

Job summary

West Coast Dental Administrative Services Llc in California is seeking an Inbound Call Center Representative to be the first point of contact for patients. You will answer calls, schedule appointments, provide information on procedures and coverage, and maintain patient records with HIPAA compliance.

We offer a competitive hourly wage with incentives, paid training, and health benefits for eligible employees. A friendly, patient-focused team environment with room for growth is emphasized.

Qualifications

• High school diploma or equivalent required.
• Experience in a call center or healthcare setting preferred.
• Excellent verbal communication and active listening skills.
• Proficient in scheduling and PMS software.
• Bilingual in Spanish highly desirable.

Responsibilities

• Answer incoming calls regarding appointments, services, billing, and inquiries.
• Schedule, confirm, and reschedule dental appointments using PMS software.
• Provide information about procedures, insurance, and office policies.
• Handle patient concerns with empathy and escalate when needed.
• Maintain accurate records in the PMS system.
• Collaborate with dental staff to ensure smooth patient flow.
• Uphold HIPAA and protect patient confidentiality.

Skills

Verbal communication

Active listening

Bilingual (Spanish)

Multitasking

Customer service

Education

High school diploma or equivalent

Associate degree (plus)

Tools

PMS software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Continuing Care Representative

Salary Range: $18.00 To $18.00 Hourly

Inbound/Outbound Call Center Representative

Job Type: Full-Time

Reports To: Call Center Supervisor

About Us

We are a fast-growing dental organization committed to delivering exceptional patient care and service. Our call center team plays a vital role in ensuring patients receive timely support, accurate information, and a welcoming experience from the moment they call.

About the Role

We’re looking for a friendly, detail-oriented Inbound Call Center Representative to be the first point of contact for patients calling our dental network. You’ll play a key role in delivering exceptional customer service, answering questions, scheduling appointments, and ensuring every caller feels valued and supported.

Key Responsibilities

• Answer incoming calls from patients regarding appointments, services, billing, and general inquiries.
• Schedule, confirm, and reschedule dental appointments using practice management software.
• Provide accurate information about dental procedures, insurance coverage, and office policies.
• Handle patient concerns with empathy and escalates complex issues to appropriate departments.
• Maintain detailed and accurate records of all interactions in the Practice Management Software (PMS) system.
• Collaborate with dental office staff to ensure smooth patient flow and communication.
• Uphold HIPAA compliance and protect patient confidentiality at all times.

Qualifications

• High school diploma or equivalent; associate degree is a plus.
• Prior experience in a call center or customer service role, preferably in a dental or healthcare setting preferred
• Excellent verbal communication and active listening skills.
• Proficient in using scheduling and PMS software.
• Ability to multitask and remain calm under pressure.
• Bilingual (especially Spanish) is highly desirable.

What We Offer

• Competitive hourly wage + performance incentives
• Paid training and career development opportunities
• Health, dental, and vision insurance (for eligible employees)
• Supportive team environment with room for growth