Call Center Representative

Assure Dental Family Care & Braces; Lawndale (CA); On-site; USD 35,000 - 45,000; Full time

Job summary

Assure Dental Family Care & Braces in Lawndale, California is looking for a motivated Call Center Representative. The rep will handle inbound and outbound calls, assist with scheduling appointments, and work towards monthly quotas.

Successful candidates will demonstrate energy, professionalism, and teamwork. The role offers a chance for growth for those who show ambition and a willingness to help others.

Qualifications

• High school diploma required.
• At least 1 year experience in a dental office or a call center environment.

Responsibilities

• Answer inbound calls and make outbound calls to patients.
• Assist in rescheduling and booking new dental appointments.
• Meet assigned appointment quotas each month.

Skills

Team work

Professionalism

Communication skills

Education

High school diploma

Job description

Job Description

The Call Center Rep will be responsible for answering inbound calls as well as making outbound calls to our existing patient database. The agent will also be responsible for assisting in rescheduling and booking new dental appointments. Reps will have assigned appointment quotas to meet each month.

Successful Candidates Will Demonstrate:

• MOTIVATION – The right candidate will work well under pressure and invite challenges. There is room for growth for the candidate who shows ambition and professionalism.
• ENERGY – Every patient matters! Reps are expected to be professional and energetic during each call.
• TEAM WORK – Reps will work in a team environment and are expected to work well with others.
• GO ABOVE & BEYOND! – We want our reps to be SUPERSTARS. The Superstar rep will not only meet their quotas but also be eager to learn and assist team members.

Qualifications

• High school diploma
• At least 1 year experience in a dental office or in a call center environment.