Patient Services Representative

United Dental Partners, LLC; Chicago (IL); On-site; USD 19,000 - 28,000; Full time

Job summary

United Dental Partners, LLC in Chicago, IL is seeking a Patient Services Representative to deliver outstanding service by handling inbound and outbound calls, scheduling appointments, and guiding patients through procedures and pricing.

You will maintain accurate records in our call center database, answer insurance questions, confirm appointments, and contribute to a friendly, professional patient experience.

Qualifications

• Bilingual in Spanish is a plus.
• Previous experience in a Call Center or Customer Support role is preferred.
• Ability to provide outstanding Customer Service.
• Strong verbal communication skills along with the ability to actively listen.
• Ability to multi-task in a fast-paced environment.
• Acts professionally and with integrity.

Responsibilities

• Schedules dental appointments for General, Orthodontic, Pediatric and Oral Surgery
• Manages inbound and outbound calls in a timely manner
• Informs patients by explaining procedures, answering questions and confirming pricing
• Keeps records of all conversations in our call center database in a comprehensible way
• Answers questions related to patient insurance and determines eligibility
• Confirms patient appointments via outbound calls.

Skills

Bilingual Spanish

Customer Service

Verbal Communication

Active Listening

Multi-tasking

Professionalism

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Corporate Office Full Time Chicago, IL, US

3 days ago Requisition ID: 2472

Salary Range: $17.05 To $17.05 Hourly

The Patient Services Representative is responsible for providing excellent patient service while handling inbound and outbound phone calls. This position serves patients by determining requirements, resolving problems,
fulfilling requests and maintaining our database.

Job Responsibilities

• Schedules dental appointments for General, Orthodontic, Pediatric and Oral Surgery
• Manages inbound and outbound calls in a timely manner
• Informs patients by explaining procedures, answering questions and confirming pricing
• Keeps records of all conversations in our call center database in a comprehensible way
• Answers questions related to patient insurance and determines eligibility
• Confirms patient appointments via outbound calls.

Performs other duties as assigned

Job Requirements

• Bilingual in Spanish is a plus
• Previous experience in a Call Center or Customer Support role is preferred
• Ability to provide outstanding Customer Service
• Strong verbal communication skills along with the ability to actively listen
• Ability to multi-task in a fast-paced environment
• Acts professionally and with integrity