Call Center Representative

Kids Dental Brands; United States; Remote; USD 17,000 - 18,000; Full time

Benefits offered by this job

Internet allowance

Health coverage

401K

Paid time off

Holidays

Wellness days

Job summary

Kids Dental Brands in El Paso, TX is seeking a dedicated Call Center Representative to join our remote team. This full-time role supports pediatric and orthodontic offices across the states we serve, handling inbound and outbound calls and confirming appointments.

You will verify insurance eligibility, register new patients, and maintain accurate confidential records while delivering friendly, professional service. Must reside in El Paso and be bilingual in English and Spanish.

Qualifications

• Applicants must reside in El Paso, TX.
• Bilingual English/Spanish.
• 1+ year of customer service experience preferred.
• Reliable, dependable and self-motivated.
• Coachable and willing to learn.
• Comfortable working remotely and using technology.

Responsibilities

• Assist our pediatric and/or orthodontic dental offices.
• Handle inbound and outbound phone calls.
• Follow up with patients to confirm appointments, provide pre-visit instructions, and address any changes or cancellations.
• Verify insurance eligibility.
• Register new patients.
• Collect and update patient information in the dental office’s database, ensuring accuracy and confidentiality.
• Maintain a professional and courteous tone during all interactions with patients, fostering a positive and welcoming environment.

Skills

Bilingual English/Spanish

Customer service

Phone handling

Remote work

Tools

Insurance verification

Data entry

Job description

Kids Dental Brands | El Paso, TX

Great Opportunity to Work From Home! Applicants must reside in El Paso, TX

$12.25/hour + Monthly Bonus Potential up to $200

The Opportunity

Are you bilingual (English/Spanish), dependable, and looking for a career opportunity where you can make a difference every day? Do you enjoy helping people and providing great customer service?

Kids Dental Brands is looking for a motivated Call Center Representative to join our growing team! This is a full-time remote position for candidates located in El Paso, TX who are ready to build their customer service skills while supporting families and dental offices across the states we serve.

Why Join Us?

• Work from the comfort of your home
• No nights or weekends required at this time
• Monthly bonus opportunities - earn up to an additional $200/month
• Internet allowance up to $60/month for work expenses
• Opportunity to grow your career with a supportive team
• Health coverage, 401(K) retirement plan, PTO, paid holidays, and wellness days to support your health, financial well-being, and work-life balance

Summary of Essential Job Functions:

• Assist our pediatric and/or orthodontic dental offices
• Handle inbound and outbound phone calls
• Follow up with patients to confirm appointments, provide pre-visit instructions, and address any changes or cancellations
• Verify insurance eligibility
• Register new patients
• Collect and update patient information in the dental office’s database, ensuring accuracy and confidentiality
• Maintain a professional and courteous tone during all interactions with patients, fostering a positive and welcoming environment

Qualifications

• Applicants must reside in El Paso, TX
• Applicants must be bilingual (English/Spanish)
• 1+ year of customer service experience preferred
• Reliable, dependable, and self-motivated
• Coachable and willing to learn
• Comfortable working remotely and using technology

$12.50 - $12.50 an hour

Monthly Bonus Potential up to $200