Part-Time Call Center Specialist (Weekend Shifts)

Connecticut Humane Society; Newington (CT); On-site; USD 26,000 - 29,000; Part time

Job summary

The Connecticut Humane Society is seeking a dynamic Call Center Representative for the Newington Pet Resource Center. You will handle incoming calls, route inquiries, provide information on programs, and assist adopters. The role includes occasional follow-up calls and setting clinic appointments.

Hours are Fridays through Sundays or Saturdays through Mondays, from 8:30 am to 5:00 pm. This part-time, hourly position offers weekend work and opportunities to contribute to animal welfare.

Qualifications

• Education: High school diploma or GED.
• Experience: 1–2 years in customer service; reception or call center preferred.
• Technology: Microsoft Office, basic office equipment, data entry, and multi-line phone systems.

Responsibilities

• Answer and handle all incoming calls and re-route as needed.
• Provide general information on the Society and programs offered.
• Place follow‑up calls to adopters and conduct short surveys with clinic clients when call volume is low.
• Enter client or animal data into the clinic or shelter software; set up clinic appointments.

Skills

Customer service

Teamwork

Phone etiquette

Data entry

Education

High school diploma/GED

Tools

Microsoft Office

Multi-line phone systems

Job description

The Connecticut Humane Society is seeking a dynamic Call Center Representative for the Newington Pet Resource Center. You will handle incoming calls, route inquiries, provide information on programs, and assist adopters. The role includes occasional follow-up calls and setting clinic appointments.

Hours are Fridays through Sundays or Saturdays through Mondays, from 8:30 am to 5:00 pm. This part-time, hourly position offers weekend work and opportunities to contribute to animal welfare.