Call Center Representative - Fraud

InteLogix; United States; Remote; USD 14,000 - 19,000; Full time

Benefits offered by this job

Paid training

Medical insurance

Dental insurance

Vision insurance

Paid time off

Employee discounts

Full-time

Career advancement

Job summary

InteLogix in the United States is seeking a customer partner to handle inbound calls about fraud, identity-theft, and order updates. You will analyze data, create cases, and collaborate with teams to protect customers and assets.

The role emphasizes problem solving, empathy, and strong communication. It offers paid training, medical/dental/vision insurance, PTO, and opportunities for advancement. A dedicated workspace and reliable internet are required.

Qualifications

• High school diploma or equivalent required.
• Must have dedicated workspace free of distractions and reliable high-speed internet.

Responsibilities

• Handle inbound calls regarding suspected fraud and credits.
• Create cases for customers and update order information related to fraud.
• Work on urgent fraud cases from multiple queues.
• Make follow-up calls to close fraud orders and secure equipment.
• Review traffic patterns for fraudulent activity and assess risk.
• Analyze network traffic and orders to mitigate fraud losses.
• Operate in a fast-paced data-driven environment with timely decisions.
• Use system tools to close cases and prevent fraud.

Skills

Excellent communication

Problem solving

Empathy

Education

High School Diploma or equivalent

Job description

Pay rate: $12.25/hr

Who we are:

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What’s the Role About?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

• Are you energetic, enthusiastic with an engaging personality?
• Are you driven to deliver effective results while providing excellent customer service?
• Do you have extraordinary communication skills?

What’s in it for YOU?

• Paid Training
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Employee Discounts
• Full-time, non-seasonal
• Career Advancement

Responsibilities:

• Handle inbound calls regarding suspected fraud traffic, identify theft and credits
• Create cases for customers and update order information related to fraud
• Work on alarming cases from various fraud queues
• Make outgoing calls to follow-up on fraud orders and secure equipment
• Review traffic patterns and orders for fraudulent activity
• Analyze network traffic and orders to assess risk and mitigate fraud
• Operate in a fast-paced environment requiring timely data analysis and decision making
• Utilize system tools to close cases and prevent fraud loss
• Manage multiple systems and fraud queues simultaneously
• Manage high-volume workload to effectively mitigate fraud

What We Look for in a Candidate:

• Must provide your own computer monitor, remaining equipment will be provided
• Must be 18 years of age or older
• High School Diploma or equivalent
• Must have dedicated workspace free of distraction
• Excellent communication skills
• Must have high-speed internet and ability to direct plug into ethernet portal
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
• Possess computer/technology savvywith the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
• Superb attendance, so you can be there when our customers need us
• Schedule flexibility and ability to work within hours of operation, 7 days a week between 8 a.m. and 12:30 a.m.

All job offers are contingent upon completion of a background check.