Customer Support - Onsite

InteLogix; Copperas Cove (TX); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Paid Training

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Employee Discounts

Full-time

Career Advancement

Job summary

InteLogix in Texas is hiring for a full-time customer service role focused on helping customers via phone and handling outbound collection calls to encourage on-time payments. You will address inquiries, document interactions, and advise customers on solutions while maintaining knowledge of products and policies.

The role includes paid training, medical/dental/vision insurance, paid time off, employee discounts, and clear opportunities for career advancement within a non-seasonal schedule.

Qualifications

• Demonstrated communication skills and customer service experience.
• Typing ability and comfort navigating multiple windows/tabs.
• Ability to solve problems and deliver solutions over the phone.

Responsibilities

• Serve as the primary point of contact for customers via phone.
• Make outbound collections calls to persuade payments on past-due accounts.
• Provide exceptional customer service by addressing inquiries and resolving complaints.
• Maintain understanding of products, services and policies to assist customers.
• Document customer interactions across tools/platforms.
• Collaborate with other departments to resolve issues and escalate complex problems.
• Strive to exceed customer satisfaction goals and metrics.
• Seek opportunities to improve the customer experience and processes.

Skills

Communication skills

Customer service

Typing

Problem solving

Multi-tasking

Education

High School Diploma or equivalent

Job description

Who We Are

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

Pay Rate: $15 hr

Who We Are

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What’s the Role About?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

• Are you energetic, enthusiastic with an engaging personality?
• Are you driven to deliver effective results while providing excellent customer service?
• Do you have extraordinary communication skills?

What’s in it for YOU?

• Paid Training
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Employee Discounts
• Full-time, non-seasonal
• Career Advancement

Responsibilities

• Serve as the primary point of contact for customers via phone
• Make outbound financial collection calls in addition to incoming calls from customers in an effort to persuade customers to make payments on past due accounts
• Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions
• Maintain a thorough understanding of products, services and policies to effectively assist customers
• Accurately document customer interactions and transactions across all tools/platforms
• Collaborate with other departments to resolve customer issues and elevate complex problems as necessary
• Strive to exceed customer satisfaction goals and performance metrics
• Continuously seek opportunities to improve the customer experience and streamline processes
• Stay updated on product knowledge and industry trends to better assist customers
• Ability to work within the defined hours of operation with flexibility needed on weekends and holidays
• Monday - Friday: 7 a.m. to 10 p.m.
• Saturday: 7 a.m. to 7 p.m.
• Sunday: Closed

What We Look For In a Candidate

• Must be 18 years of age or older
• High School Diploma or equivalent
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions, constant sedentary work
• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
• Typing Assessment required
• Superb attendance, so you can be there when our customers need us

All job offers are contingent upon completion of drug screen and background checks.