Spoken-Language Scheduler

Universal Language Service, Inc.; Bellevue (WA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

PTO

Paid Sick Leave

Paid Holidays

Bereavement Leave

Jury Duty Leave

Medical, Dental, Vision Insurance

Voluntary Benefits

401(k) with company match

Professional development

Job summary

Universal Language Service, Inc. is hiring two Spoken-Language Scheduling Coordinators in Bellevue, WA.

This full-time, on-site role focuses on coordinating interpreters for assignments across industries, maintaining strong relationships, and ensuring accurate coverage in a fast-paced environment. The ideal candidate will have solid scheduling experience, excellent communication, and strong organizational skills.

Qualifications

• High school diploma or GED required.
• At least one year of scheduling/dispatch coordination experience.
• Proficiency with scheduling software, email, and Microsoft Office.

Responsibilities

• Proactively contact interpreters to coordinate and confirm assignments.
• Prioritize urgent, same-day, next-day, and difficult requests.
• Maintain relationships with interpreters to ensure coverage.
• Identify availability gaps and recruit/interact with interpreters.
• Verify qualifications and requirements before bookings.
• Maintain accurate scheduling records and statuses.
• Resolve conflicts and last-minute coverage issues.
• Encourage use of self-scheduling tools and collaborate with teams.

Skills

Scheduling coordination

Communication

Organizational skills

Problem-solving

Independent work

Education

High school diploma or GED

Tools

Scheduling software

Microsoft Office

Job description

Location: Bellevue, WA | 100% Onsite
Employment Type: Full-Time | Hourly
Open Positions: 2
Pay Range: $20.00–$23.00 per hour, plus applicable shift differentials, commissions, and bonuses

About the Position

Universal Language Service is seeking two motivated, detail-oriented Spoken-Language Scheduling Coordinators to join our Bellevue team!

In this role, you'll play an important part in connecting qualified interpreters with assignments across a variety of industries and service settings. You'll work in a fast-paced, collaborative environment, proactively coordinating interpreter coverage, maintaining strong relationships with language professionals, and helping ensure assignments are filled accurately and efficiently.

We're looking for individuals who enjoy problem-solving, communicating with others, and managing multiple priorities while delivering excellent service.

Available Shifts

We have two full-time, fully onsite openings with the following schedules:

Shift 1 – Sunday through Thursday

Sunday: 8:00 AM–5:00 PM

Monday–Thursday: 7:00 AM–4:00 PM

Shift 2 – Tuesday through Saturday

Tuesday–Friday: 3:00 PM–12:00 AM

Saturday: 8:00 AM–5:00 PM

All times are Pacific Time. Schedules include a one-hour unpaid meal period and may be adjusted based on business needs.

Key Responsibilities

Proactively contact interpreters to coordinate and confirm spoken-language interpreting assignments.

Prioritize urgent, same-day, next-day, and difficult-to-fill scheduling requests.

Build and maintain positive working relationships with interpreters to support reliable assignment coverage.

Identify interpreter availability gaps and assist with recruiting new interpreters and reconnecting with inactive professionals.

Verify interpreter qualifications, availability, and assignment requirements before confirming bookings.

Maintain accurate scheduling records, assignment statuses, and interpreter information.

Resolve scheduling conflicts, interpreter cancellations, and last-minute coverage challenges.

Encourage and support interpreter adoption of available self-scheduling tools.

Collaborate with internal teams to achieve scheduling and departmental performance goals.

Required Qualifications

High school diploma or GED.

Minimum of one year of experience in scheduling, dispatch, coordination, or a related role.

Proficiency with scheduling software, email, and Microsoft Office applications.

Strong written and verbal communication skills.

Excellent organizational skills, attention to detail, and ability to manage competing priorities.

Strong problem-solving skills and the ability to make sound decisions in a fast-paced environment.

Ability to work independently while contributing to a collaborative team.

Compensation & Incentives

Base Pay: $20.00–$23.00 per hour, depending on experience and qualifications.

Additional Shift Differentials:

Evening Differential: Additional $1.00 per hour for hours worked after 5:00 PM.

Weekend Differential: Additional $2.00 per hour for hours worked on Saturdays and Sundays.

Applicable shift differentials may be combined.

Commission & Performance Incentives:

In addition to competitive base pay, Scheduling Coordinators are eligible for individual commissions on qualifying assignments:

New Interpreter Filled Assignment: $0.70 per qualifying assignment.

Next-Day Filled Assignment: $1.00 per qualifying assignment.

Same-Day Filled Assignment: $1.50 per qualifying assignment.

Additional interpreter development incentives and department performance-based bonuses are available, subject to eligibility requirements and the company's incentive compensation plan.

We value our employees and are committed to supporting their health, well-being, financial security, and work-life balance. Eligible employees have access to a comprehensive benefits package, including:

• Competitive Paid Time Off (PTO) program
• Paid Sick Leave
• Paid Holidays
• Bereavement Leave
• Jury Duty Leave
• Medical, Dental, and Vision Insurance
• Voluntary Benefits, including supplemental insurance options
• 401(k) Retirement Plan with discretionary company match
• Opportunities for professional development and career growth

Our benefits are designed to help employees thrive both personally and professionally while supporting a healthy balance between work and life.

Join Our Team!

If you're an organized, proactive professional who enjoys connecting people, solving scheduling challenges, and making a meaningful impact, we'd love to hear from you!

Equal Opportunity Employer

Universal Language Service is an Equal Opportunity Employer committed to providing equal employment opportunities to all qualified applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable federal, state, or local law.

Reasonable accommodations are available to qualified applicants with disabilities throughout the hiring process.