Call Center Representative/Dispatcher/Scheduler/Quality Control

Access 2 Interpreters, LLC; Columbus (OH); Presencial; USD 53.583.000 - 72.495.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid holidays after 90 days

Ten (10) days of Paid Time Off after 0

Medical, Dental, Vision, and Life

401K and Profit Sharing

Free parking

Descripción de la vacante

Access 2 Interpreters, LLC is seeking a Dispatcher/Scheduler/Quality Control specialist to coordinate interpreters for hospitals, courts, schools, and social service agencies.

The role requires strong communication, attention to detail, data entry, and the ability to multitask in a fast-paced office environment. Hours are 9am–5pm with a pay rate of $22.00/hr.

Formación

• High school diploma and customer service/dispatch experience.
• Typing speed of at least 35 WPM with intermediate computer skills.
• Proficiency in Microsoft Excel; tests may be administered.
• Willing to work from the office.

Responsabilidades

• Manage a high volume of phone calls
• Schedule multilingual interpreters for assignments
• Conduct inspections and ensure quality control
• Collect, enter, and analyze data
• Submit reports
• Monitor and review progress and accuracy
• Complete a background check and pass a drug screen

Conocimientos

Attention to detail

Eagerness to learn

Flexibility

Team player

Professional communication

Customer service/dispatch experience

Educación

High school diploma

Herramientas

Microsoft Excel

Descripción del empleo

Dispatcher/Scheduler/Quality Control 9am - 5pm ($22.00/hr)

We are looking for a Dispatcher/Scheduler to work with our Interpreters who are dispatched/scheduled to help people in need of Interpretation services in Hospitals, Courts, Schools and Social Service Agencies.

We want someone who

• Has a keen eye for detail and an eagerness to learn


• Is flexible and can keep up in a fast-paced environment


• Is a team player


• Takes initiative and can multi-task


• Communicates professionally and efficiently in person and over the phone

Responsibilities and Duties

Upon hire, our candidate will

• Manage a high volume of phone calls


• Schedule multilingual interpreters for assignments


• Conduct inspections and ensure quality control


• Collect, enter, and analyze data


• Submit reports


• Monitor and review progress and accuracy


• Complete a background check and pass a drug screen

Qualifications and Skills

We need someone who

• Has a high school diploma and customer service/dispatch experience


• Types at least 35 WPM and possesses intermediate computer skills (TEST MAY BE ADMINISTERED)


• Is proficient in Microsoft Excel (TEST MAY BE ADMINISTERED)


• Is willing to work from the office

Benefits

Our employee benefits include

• Paid holidays after 90 days


• Ten (10) days of Paid Time Off after 90 days


• Medical, Dental, Vision, and Life


• 401K and Profit Sharing


• Free parking