Call Center Representative/Dispatcher/Scheduler/Quality Control

Access 2 Interpreters; Columbus (OH); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Paid holidays after 90 days

Ten (10) days of Paid Time Off after 9

Medical, Dental, Vision, and Life

401K and Profit Sharing

Free parking

Job summary

Access 2 Interpreters in Columbus, OH is seeking a Dispatcher/Scheduler/Quality Control specialist to support interpreters deployed to hospitals, courts, schools, and social service agencies. The role runs 9am–5pm and pays $22.00 per hour, with a focus on accuracy, reliability, and timely communications.

Responsibilities include handling a high volume of calls, scheduling multilingual interpreters, ensuring quality control, data entry and reporting, plus background checks.

Qualifications

• High school diploma and dispatch/customer service experience.
• Typing speed 35 WPM; basic computer skills.
• Proficient in Microsoft Excel.
• Willing to work from the office.

Responsibilities

• Manage a high volume of phone calls
• Schedule multilingual interpreters for assignments
• Conduct inspections and ensure quality control
• Collect, enter, and analyze data
• Submit reports
• Monitor and review progress and accuracy
• Complete a background check and pass a drug screen

Skills

Detail-oriented

Eager to learn

Flexible

Team player

Initiative

Multi-tasking

Professional communication

Education

High school diploma

Tools

Microsoft Excel

Job description

• Submit reports

Dispatcher/Scheduler/Quality Control 9am - 5pm ($22.00/hr)

We are looking for a Dispatcher/Scheduler to work with our Interpreters who are dispatched/scheduled to help people in need of Interpretation services in Hospitals, Courts, Schools and Social Service Agencies.

We want someone who

• Has a keen eye for detail and an eagerness to learn
• Is flexible and can keep up in a fast-paced environment
• Is a team player
• Takes initiative and can multi-task
• Communicates professionally and efficiently in person and over the phone

We are an EOE.

Responsibilities And Duties

• Manage a high volume of phone calls
• Schedule multilingual interpreters for assignments
• Conduct inspections and ensure quality control
• Collect, enter, and analyze data
• Submit reports
• Monitor and review progress and accuracy
• Complete a background check and pass a drug screen

Qualifications And Skills

• Has a high school diploma and customer service/dispatch experience
• Types at least 35 WPM and possesses intermediate computer skills (TEST MAY BE ADMINISTERED)
• Is proficient in Microsoft Excel (TEST MAY BE ADMINISTERED)
• Is willing to work from the office

Benefits

• Paid holidays after 90 days
• Ten (10) days of Paid Time Off after 90 days
• Medical, Dental, Vision, and Life
• 401K and Profit Sharing
• Free parking