Call Center Representative/Customer Service

Hire Reactor; Folsom (CA); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Life Insurance

Retirement Plan

PTO

Job summary

Smile Time Dental in Folsom, CA seeks a Call Center Representative to join our fast-paced dental call center. You will be the front line for patient interactions, handling high volumes of inbound calls with professionalism and empathy.

This is a full-time, on-site role with paid training and room for growth. Outbound calls to insurers for eligibility and billing support are included, and bilingual skills are a major plus. We value strong communication, reliability and a positive attitude.

Qualifications

• Handle high volume of inbound calls with professional etiquette and listening.
• Assist with eligibility, benefits and billing information and resolve discrepancies.
• Provide excellent customer service and clear communication with patients and insurers.

Responsibilities

• Handle high volume of inbound calls from patients with utmost care and courtesy.
• Make outbound calls to insurance companies to obtain information and verify eligibility.
• Resolve billing discrepancies and provide insurance/billing support.
• Exhibit excellent verbal and written communication with professionalism.
• Demonstrate proactive, goal-oriented attitude and strong judgment.
• Bilingual ability is a major plus.

Skills

Inbound calls

Telephone etiquette

Customer service

Billing support

Communication skills

Proactive attitude

Bilingual

Job description

Call Center Representative/Customer Service

Folsom, United States | Posted on 07/10/2025

Call Center Agents needed for our dental call center!

• Room for Growth
• Paid Training
• Competitive Compensation

THIS IS A FULL TIME ONSITE POSITION AT OUR FOLSOM, CA LOCATION. THIS IS NOT A REMOTE POSITION.

Here at Smile Time Dental and Make A Smile, we have a well-established, fast-paced and rapidly growing company that has been in business for 19 years with over 20 dental offices throughout the Sacramento area. We are seeking a well qualified, hard-working, enthusiastic individual to join our amazing team!

As a Dental Call Center Agent, you will be the front lines of interaction with our loyal customers. This is a fast-paced environment and we need someone who can be on top of answering the high volume of incoming calls. Someone that is very professional and friendly to provide excellent customer service experience. We take pride of our excellent company culture and stability we provide as most of our employees have been with us for many years and now we are looking to add to that team and hopefully find someone who wants to take advantage of the growth opportunities that we provide within our company.

Specific Responsibilities:

• Handle high volume of inbound calls from patients with the utmost care, requiring professional telephone etiquette and superb listening and problem-solving skills
• Making outbound calls to insurance companies and patients to obtain information, perform eligibility verification, request prior authorizations and resolve billing discrepancies
• Experience in eligibility, benefits and claims is preferred but not required
• Responsible for providing excellent customer service, insurance and billing support
• Excellent verbal and written communication skills
• Highly pro-active, goal oriented and motivated attitude
• Ability to enunciate and speak clearly
• High work ethics, common sense and good overall judgment

Bilingual is a major plus!

• Health Insurance
• Vision Insurance
• Life Insurance
• Retirement Plan
• PTO