Appointment Services/Call Center Supervisor

Assure Dental Family Care & Braces; Monaco (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

Assure Dental Family Care & Braces is seeking an Appointment Services/Call Center Supervisor to join our team in California. The ideal candidate will make outbound calls to confirm appointments and manage inbound inquiries while providing excellent customer service.

With over 45 years of management experience, we pride ourselves on our dedicated team and state-of-the-art facilities. Join us and make a difference in people's lives!

Qualifications

• At least 1 year experience in a dental office or in a call center environment.

Responsibilities

• Make outbound calls to dental patients with pending appointments.
• Confirm appointments at dental offices.
• Attend to inbound calls from patients and third parties.

Skills

Communication Skills

Customer Service Experience

Education

High school diploma

Job description

Appointment Services/Call Center Supervisor

• Full-time

Smile Finders is a licensed referral service that is approved by The California State Board of Dental Examiners.

Our dental affiliate owns and operates many PREMIER busy dental facilities under different names in the Greater Los Angeles and Orange County area. We are a company in growth and we are looking for qualified, team-oriented, people to promote the importance of routine dental health care and our business. We have over 45 years of collective management experience. Our offices are all beautifully appointed with state-of-the-art technology, including digital radiography. While our offices are very busy, we do not operate like a clinic. Our facilities are approximately 60% PPO, 35%HMO, and 5% cash. We do not accept Denti-cal. We desire to attract and retain quality-oriented Dentists and staff that have excellent communication skills. We pride ourselves on being consistent, dedicated, and hard working.

PRIMARY RESPONSIBILITIES

• Make outbound calls to dental patients who have pending future appointments
• Confirm upcoming appointments at the dental offices.
• Attend to inbound calls from patients, as well as third parties who are trying to get in touch with the Corporate staff for business purposes

ADDITIONAL RESPONSIBILITIES

• Attend to all patient concerns like rescheduling appointments, handling complaints and endorsing other patient issues to the responsible party
• Provide as and when administrative support to Marketing staff

QUALIFICATIONS

• High school diploma
• At least 1 year experience in a dental office or in a call center environment.

Join us, do what you love and make a difference in people’s lives!!!