Call Center Agent

Children's Happy Teeth; La Mirada (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Holidays

Career advancement

Job summary

Children’s Happy Teeth in California seeks a friendly Call Center Agent to be the first voice patients hear. You will handle calls, assist with scheduling and rescheduling, and route inquiries across our Southern California offices.

Ideal candidates are detail-oriented, patient, tech-savvy, and eager to help families. Experience in dental or medical call centers is a plus; bilingual English/Spanish is highly valued for serving diverse families.

Qualifications

• 1+ year of customer service or call center experience.
• Reliable, punctual, with a positive attitude.
• Excellent phone etiquette — friendly, patient, and professional.
• Strong attention to detail and accuracy.
• Comfortable using scheduling software, CRM tools, and email.
• Bilingual English/Spanish is a big advantage.

Responsibilities

• Answer and route incoming calls promptly and professionally.
• Use multiple software platforms to manage calls, calendars, and messages.
• Assist with scheduling and patient inquiries for multiple office locations.
• Maintain detailed and accurate patient records in our scheduling system.
• Deliver an outstanding customer experience in every interaction.
• Work closely with office teams to ensure scheduling accuracy and positive patient experiences.

Skills

Customer service

Phone etiquette

Attention to detail

Tech-savvy

Bilingual English/Spanish

Tools

Scheduling software

CRM tools

Email client

Job description

About Us

At Children’s Happy Teeth, we believe every child deserves a bright, healthy smile — and every parent deserves a smooth, stress-free experience. With multiple offices across Southern California, our mission is to make dental visits fun, friendly, and easy to schedule. We’re looking for a Call Center Agent who shares our passion for excellent customer service and enjoys helping families every day.

Job Overview

As a Call Center Agent, you’ll be the friendly voice our patients hear first! You’ll handle incoming and outgoing calls, assist with scheduling and rescheduling appointments, route calls to the correct office, and answer basic questions about our services. This role is perfect for someone who is detail-oriented, patient, and tech-savvy — and who loves helping people!

Key Responsibilities

• Answer and route incoming calls promptly and professionally
• Use multiple software platforms to manage calls, calendars, and messages
• Assist with scheduling and patient inquiries for multiple office locations
• Maintain detailed and accurate patient records in our scheduling system
• Deliver an outstanding customer experience in every interaction
• Work closely with office teams to ensure scheduling accuracy and positive patient experiences

Qualifications

• 1+ year of experience in a customer service or call center role (dental/medical experience a plus)
• Reliable and punctual with a positive attitude
• Excellent phone Etiquette — friendly, patient, and professional
• Strong attention to detail and accuracy
• Comfortable using technology — including scheduling software, CRM tools, and email
• Bilingual (English/Spanish) is a big advantage

Why You’ll Love Working With Us:

• Supportive team culture
• Opportunities for career advancement
• Competitive pay
• Health, dental, and vision insurance
• Paid time off and holidays

If you’re a people person who loves providing great service and thrives in a dynamic team, we’d love to meet you!