Call Center Agent

Children's Happy Teeth & Happy Braces; La Mirada (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Supportive team culture

Opportunities for career advancement

Competitive pay

Health, dental, and vision insurance

Paid time off and holidays

Job summary

Children's Happy Teeth & Happy Braces in California is seeking a Call Center Agent to be the friendly voice our patients hear first; you’ll handle incoming and outgoing calls, assist with scheduling across multiple offices, and route questions to the correct team.

This role suits detail-oriented, patient, and tech-savvy individuals who enjoy helping families and delivering a great customer experience. Training is provided and you’ll join a supportive team across Southern California.

Qualifications

• 1+ year of experience in a customer service or call center role (dental/medical experience a plus).
• Reliable, punctual, with a positive attitude.
• Excellent phone etiquette — friendly, patient, and professional.
• Strong attention to detail and accuracy.
• Comfortable using scheduling software, CRM tools, and email.
• Bilingual English/Spanish is a big advantage.

Responsibilities

• Answer and route incoming calls promptly and professionally
• Use multiple software platforms to manage calls, calendars, and messages
• Assist with scheduling and patient inquiries for multiple office locations
• Maintain detailed and accurate patient records in our scheduling system
• Deliver an outstanding customer experience in every interaction
• Work closely with office teams to ensure scheduling accuracy and positive patient experiences

Skills

Customer service

Call center experience

Bilingual English/Spanish

Job description

About Us

At Children’s Happy Teeth, we believe every child deserves a bright, healthy smile — and every parent deserves a smooth, stress-free experience. With multiple offices across Southern California, our mission is to make dental visits fun, friendly, and easy to schedule. We’re looking for a Call Center Agent who shares our passion for excellent customer service and enjoys helping families every day.

Job Overview

As a Call Center Agent, you’ll be the friendly voice our patients hear first! You’ll handle incoming and outgoing calls, assist with scheduling and rescheduling appointments, route calls to the correct office, and answer basic questions about our services. This role is perfect for someone who is detail-oriented, patient, and tech-savvy — and who loves helping people!

Key Responsibilities

• Answer and route incoming calls promptly and professionally
• Use multiple software platforms to manage calls, calendars, and messages
• Assist with scheduling and patient inquiries for multiple office locations
• Maintain detailed and accurate patient records in our scheduling system
• Deliver an outstanding customer experience in every interaction
• Work closely with office teams to ensure scheduling accuracy and positive patient experiences

Qualifications

• 1+ year of experience in a customer service or call center role (dental/medical experience a plus)
• Reliable and punctual with a positive attitude
• Excellent phone Etiquette — friendly, patient, and professional
• Strong attention to detail and accuracy
• Comfortable using technology — including scheduling software, CRM tools, and email
• Bilingual (English/Spanish) is a big advantage

Why You’ll Love Working With Us:

• Supportive team culture
• Opportunities for career advancement
• Competitive pay
• Health, dental, and vision insurance
• Paid time off and holidays

If you’re a people person who loves providing great service and thrives in a dynamic team, we’d love to meet you!