Call Center Representative

Platinum Dental Services; American Fork (UT); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health insurance

401k plan

Paid Time Off

Paid Holidays

Monthly performance bonuses

Job summary

Platinum Dental Services in Utah is seeking a Call Center Representative to join our growing team. You will answer phone calls for our offices, help patients with concerns, and schedule their 6-month hygiene appointments.

We offer comprehensive benefits, a flexible schedule including weekends, and opportunities for growth within a patient-focused practice. This role supports long-term career development in a dynamic dental group.

Qualifications

• Computer proficiency with the ability to navigate multiple programs.
• Excellent verbal and written communication skills.
• Ambition, self-motivation and self-discipline.
• Good telephone etiquette and strong customer service mindset.
• Excellent organizational skills and attention to detail.
• Bilingual in Spanish preferred but not required.

Responsibilities

• Appointment scheduling: contact and schedule patient appointments.
• Customer support: answer incoming calls and assist patients with concerns.
• Efficient navigation: operate multiple computer programs simultaneously.

Skills

Computer Proficiency

Communication Skills

Ambition and Self-Motivation

Telephone Etiquette

Organizational Skills

Bilingual: Spanish (preferred)

Job description

Join Platinum Dental as a Call Center Representative - Your Path to a Rewarding Career!

Why You’ll Love Working with Us:

• Comprehensive Health Insurance: Medical, Dental, and Vision coverage (available for full-time employees, over 30 hours per week).
• 401K Plan: Secure your financial future.
• Paid Time Off: Achieve work-life balance with PTO.
• Paid Holidays: Enjoy paid holidays throughout the year.
• Monthly Performance Bonuses: Rewarding your dedication and success.

Compensation

$15-$18 per hour

About the Role:

Platinum Dental is seeking a Call Center Representatives to join our growing team! You will answer phone calls for various office locations, help patients with concerns, and schedule their 6-month hygiene appointments.

Schedule: Flexible schedule options including weekends.

Why Join Platinum Dental?

Platinum Dental is rapidly expanding, adding new locations and hiring new doctors, creating a need for many new team members. We believe in having a team that truly loves to serve their patients. Our patients are the driving force, and we strive for teamwork and clinical excellence to ensure an exceptional experience for them. If you thrive in a dynamic and evolving environment, and are driven by goals, we want you on our team.

At Platinum Dental, we believe in continuous learning, growth, and evolution. This role offers a great opportunity for those looking to stay long-term and grow within our company. We need dedicated individuals like you to create a strong patient experience.

Ready to Join Our Team?

Requirements

Key Responsibilities:

• Appointment Scheduling: Contact and schedule appointments for our patients.
• Customer Support: Answer incoming calls and assist patients with their concerns.
• Efficient Navigation: Navigate through multiple computer programs simultaneously.

Skills and Qualifications:

• Computer Proficiency: Strong foundation in computer navigation skills.
• Communication Skills: Excellent verbal and written communication skills.
• Ambition and Self-Motivation: Strong sense of ambition, self-motivation, and self-discipline.
• Telephone Etiquette: Good telephone etiquette and exceptional customer service skills.
• Organizational Skills: Exceptional organizational skills.
• Bilingual: Spanish preferred but not required.