Call Center Representative Bilingual Spanish Speaking

Stratford Solutions Inc.; Jacksonville (FL); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking a Call Center Representative who is bilingual in Spanish. This fully remote position involves responding to inquiries, providing customer service, and managing high call volumes. The role requires patience and compassion, with mandatory shifts including weekends. Join a supportive and performance-focused team dedicated to delivering quality service.

Qualifications

• Patience and compassion are essential qualities for this role.

Responsibilities

• Respond to phone inquiries regarding non-emergency services.
• Provide customer service and information to callers.
• Attend to a high volume of calls.

Skills

Bilingual Spanish

Customer Service

Job description

Job Title: Call Center Representative (Bilingual Spanish Speaking)

Shift timing: 8:00 AM to 4:00 PM EST & Mid Shift 3:00 PM to 11:00 PM

Location: 100% Remote

Job Types: 12 Month Contract

Pay: $14.00 - $16 per hour

Schedule: 8-hour shifts, 5 days a week, with Saturday and Sunday MANDATORY

Responsibilities:

• Respond to phone inquiries from the public regarding non-emergency services
• Provide customer service and information to callers
• Attend to a high volume of calls
• Take complaints and service requests, forwarding them for further action
• Enter inquiries, complaints, and requests into appropriate computer systems
• Perform related clerical and computer support work

Note: Patience and compassion are essential qualities for this role.

Special Working Conditions:

This facility operates 24/7. Call Center Representatives will be required to work shifts including nights, Saturdays, Sundays, and holidays. Physical activities and environmental conditions include:

• Sitting for extended periods with a headset on while monitoring two computer screens
• Typing information into the computer using a keyboard, coordinating eye/hand movements during calls
• Speaking calmly and clearly to elicit information and give instructions, even under stress
• Listening carefully to understand information
• Making responsible judgments where timing is critical
• Sitting within hearing distance of other call takers working under similar conditions

Company Culture:

• Outcome-oriented: results-focused with a strong performance culture
• People-oriented: supportive and fairness-focused
• Team-oriented: cooperative and collaborative

Work Environment:

• Yes, this position is remote