Call Center Representative (Bilingual Spanish Speaking) Remote

Gilder Search Group; Raleigh (NC); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking a Bilingual Call Center Representative to provide non-emergency services remotely. The role involves handling customer inquiries, complaints, and requests, requiring patience and compassion. Candidates must be available for various shifts, including weekends.

Qualifications

• Responding to phone inquiries and providing customer service.
• Handling a large volume of calls and taking complaints.

Responsibilities

• Entering inquiries into computer systems.
• Monitoring two computer screens and typing.
• Making responsible judgments under stress.

Skills

Bilingual Spanish

Customer Service

Patience

Compassion

Job description

Job Title: Call Center Representative (Bilingual Spanish Speaking) Remote

Shift Timing:

8:00 AM to 4:00 PM EST & Mid Shift 3:00 PM to 11:00 PM

Location:

100% Remote

Job Type:

12 Month Contract

Pay:

$14.00 - $16.00 per hour

Schedule:

8-hour shifts, 5 days a week, with Saturday and Sunday mandatory

Job Description:

We are seeking a Bilingual (Spanish) Call Center Representative for non-emergency services. Responsibilities include responding to phone inquiries from the public, providing customer service and information to callers, handling a large volume of calls, taking complaints and service requests, and entering inquiries into computer systems. Patience and compassion are essential qualities for this role.

Working Conditions:

This facility operates 7 days a week, 24 hours a day. Call Center Representatives will work shifts including nights, weekends, and holidays. Physical activities include sitting for extended periods with a headset, monitoring two computer screens, typing, speaking clearly and calmly, listening carefully, and making responsible judgments under stress.

Company Culture:

• Outcome-oriented: results-focused with a strong performance culture
• People-oriented: supportive and fairness-focused
• Team-oriented: cooperative and collaborative

Remote Work:

• YES