Call Center Representative (Bilingual Spanish Speaking) Remote

Gilder Search Group; Pittsburgh (Allegheny County); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking a Bilingual Spanish Speaking Call Center Representative for a remote position. This role involves responding to inquiries, providing customer service, and managing a high volume of calls. Candidates must be flexible with shift timings, including weekends. Join a supportive and outcome-oriented team focused on delivering excellent service.

Qualifications

• Ability to handle a high volume of calls.
• Demonstrate patience and compassion in interactions.

Responsibilities

• Respond to phone inquiries for non-emergency services.
• Enter inquiries and complaints into computer systems.
• Provide customer service and information to callers.

Skills

Bilingual Spanish

Customer Service

Job description

Job Title: Call Center Representative (Bilingual Spanish Speaking) Remote

Shift timing: 8:00 AM to 4:00 PM EST & Mid Shift 3:00 PM to 11:00 PM

Location: 100% Remote

Job Types: 12-Month Contract

Pay: $14.00 - $16.00 per hour

Schedule: 8-hour shifts, 5 days a week, including Saturday and Sunday (MANDATORY)

Responsibilities:

• Respond to phone inquiries from the public for non-emergency services
• Provide customer service and information to callers
• Handle a high volume of calls, taking complaints and service requests for further action
• Enter inquiries, complaints, and requests into appropriate computer systems
• Perform clerical and computer support work as needed
• Demonstrate patience and compassion in interactions

Working Conditions:

This facility operates 7 days a week, 24 hours a day. Call Center Representatives may be required to work shifts including nights, weekends, and holidays. Physical activities include sitting for extended periods with a headset, monitoring two screens, typing, speaking clearly and calmly, listening carefully, and making responsible judgments under stress.

Company Culture:

• Outcome-oriented: results-focused with a strong performance culture
• People-oriented: supportive and fairness-focused
• Team-oriented: cooperative and collaborative

Remote Work:

• YES