Call Center Representative (Bilingual Spanish Speaking) Remote

Gilder Search Group; Richmond (VA); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking a Bilingual Call Center Representative for remote work. The role involves handling customer inquiries, providing information, and managing service requests. Candidates must demonstrate patience and compassion while managing a high volume of calls. The position requires flexibility for shifts, including weekends and holidays.

Qualifications

• Responding to phone inquiries and providing customer service.
• Handling a high volume of calls and entering inquiries into systems.

Responsibilities

• Responding to phone inquiries from the public.
• Taking complaints and service requests.

Skills

Bilingual (Spanish)

Customer Service

Patience

Compassion

Job description

Job Title: Call Center Representative (Bilingual Spanish Speaking) Remote

Shift Timing:

8:00 AM to 4:00 PM EST & Mid Shift 3:00 PM to 11:00 PM

Location:

100% Remote

Job Type:

12 Month Contract

Pay:

$14.00 - $16.00 per hour

Schedule:

1. 8-hour shifts, 5 days a week
2. Mandatory Saturday and Sunday shifts

Job Description:

We are seeking a Bilingual (Spanish) Call Center Representative for non-emergency services. Responsibilities include responding to phone inquiries from the public, providing customer service and information to callers, handling a high volume of calls, taking complaints and service requests, and entering inquiries into computer systems. Patience and compassion are essential qualities for this role.

Special Working Conditions:

This facility operates 24/7. Call Center Representatives will work shifts that include nights, weekends, and holidays. Physical activities include sitting for extended periods with a headset, monitoring two computer screens, typing, speaking clearly and calmly, listening carefully, and making responsible judgments under stress.

Company Culture:

• Outcome-oriented: results-focused with a strong performance culture
• People-oriented: supportive and fair
• Team-oriented: cooperative and collaborative

Remote Work:

• YES