Contact Center Representative - US

Quinstreet; United States; Remote; USD 52,000 - 56,000; Full time

Benefits offered by this job

Health care benefits

Job summary

QuinStreet is seeking a Remote Contact Center Representative to engage customers via outbound dialing applications and inbound requests. You will work from home, following scripts, handling objections, and maintaining high-quality standards while processing requests.

Responsibilities include making and receiving calls, overcoming objections, and ensuring accurate information. Strong communication, active listening, and teamwork are essential in this structured, script-driven role.

Qualifications

• Clear and professional communication with a high volume of daily interactions.
• Strong active listening skills to identify customer needs and align solutions.
• Proven ability to overcome objections and guide conversations toward a successful outcome.

Responsibilities

• Make and receive calls to match customers with a service.
• Overcome objections to finish the transaction.
• Follow scripts to ensure accurate information and quality service.
• Maintain and improve quality by adhering to standards; suggest improvements.
• Answer inquiries by clarifying needs and providing information.
• Keep equipment operational by following procedures and reporting malfunctions.
• Update knowledge through educational opportunities to meet performance measures.
• Be part of the team environment and collaborate with peers.
• Provide feedback to Team Lead to improve systems and processes.

Skills

Clear communication

Active listening

Objection handling

Education

High school diploma or GED

Job description

Remote Option

Contact Center Representative

Remote contact center representatives will interact with QuinStreet customers via outbound dialing applications and inbound call requests. The role involves following scripts, handling objections, and maintaining quality standards while processing requests.

Responsibilities

• Make and receive calls to/from customers to match them to a particular service.
• Overcome objections to successfully complete the transaction.
• Follow pre‑defined scripts to ensure accurate information and superior customer service.
• Maintain and improve quality results by adhering to standards and guidelines; recommend improved procedures.
• Answer customer inquiries by clarifying desired information; research, locate, and provide information.
• Keep equipment operational by following established procedures and reporting malfunctions.
• Update job knowledge by participating in educational opportunities to achieve or exceed performance measures.
• Participate as part of the team environment.
• Provide insight and feedback to Team Lead to improve current systems and processes.

Requirements

• Core Qualifications
  • High school diploma or GED required.
  • 3+ years of experience in sales, call center, or customer‑facing role preferred.
  • On‑site only.
• Communication & Sales Skills
  • Clear and professional communication over the phone or in person with a high volume of daily interactions.
  • Strong active listening skills to identify customer needs and align solutions effectively.
  • Proven ability to overcome objections and guide conversations toward a successful outcome.
• Performance & Productivity Expectations
  • Meet or exceed defined performance metrics, including conversion rate/sales performance.
  • Maintain call quality adherence.
  • Achieve productivity targets such as calls per hour and talk time.
  • Work comfortably in a structured, script‑driven environment while maintaining a natural customer experience.
• Technical & Operational Skills
  • Strong computer proficiency, with the ability to work across multiple systems simultaneously (CRM, dialer, internal tools).
  • Comfortable navigating fast‑paced, performance‑driven call center systems and workflows.
• Work Environment & Physical Requirements
  • Remain seated and engaged for extended periods (up to 10 hours per day) while handling continuous phone interactions.
  • Maintain focus and performance in a high‑volume, production‑oriented environment.
  • Work time: between 8a.m. – 8p.m. Monday–Sunday.
  • Five‑day work weeks and 40 hours per week.
• Professional Attributes
  • Strong reliability and attendance, with ability to adhere to scheduled shifts.
  • Coachable and receptive to feedback, with demonstrated ability to improve performance over time.
  • Team‑oriented mindset with willingness to contribute to team goals and share best practices.
  • Results‑driven with a sense of urgency and personal accountability for outcome.
• Reports to Call Center Supervisor or Manager.

The expected hourly rate for this position is $25/hr. This hourly range is an estimate and may vary based on the Company’s compensation practices and applicant’s geographic location. The position is eligible to participate in the Company’s standard employee benefits programs, which currently include health care benefits.