Call Center Representative

Landings Credit Union; Tempe (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Medical, dental, and vision insurance

PTO

Sick time

Paid Holidays

On-the-job training and growth

Job summary

Landings Credit Union in Tempe, AZ is seeking a Call Center Representative to be the friendly, helpful voice for our members. This full-time, in-office role involves handling inbound and outbound calls, answering questions, and delivering practical solutions to everyday member needs.

You will update member information in our systems, work with teammates to improve processes, and use your communication and computer skills to provide outstanding service.

Qualifications

• Prior call center or customer service experience preferred.
• Strong communication and people skills.
• Proficient with computers including Microsoft Office, data entry and multitasking.
• Outbound calling experience is a plus.
• Positive attitude with the ability to work both independently and as part of a team.

Responsibilities

• Be the friendly voice our members can rely on by handling inbound and outbound calls.
• Help resolve questions and concerns with professionalism, empathy, and efficiency.
• Update and maintain accurate member information in internal systems.
• Identify member needs and provide helpful solutions and guidance.
• Work closely with teammates to improve processes and create exceptional member experiences.
• Use bilingual or multilingual skills, if applicable, to better support our diverse membership.

Skills

Communication

People skills

Data entry

Multitasking

Call center experience

Team player

Tools

Microsoft Office

Job description

We’re seeking for an energetic, people-first Call Center Representative to join our team! If you enjoy helping others, solving problems, and making someone’s day a little easier, this could be the perfect fit for you. Every call is an opportunity to create a positive experience for our members while working alongside a supportive team that values collaboration, growth, and great service.

As a full-time, in-office team member, you’ll connect with members by phone, answer questions, provide solutions, and help deliver the outstanding service our members count on every day.

What You'll Do:

• Be the friendly voice our members can rely on by handling inbound and outbound calls
• Help resolve questions and concerns with professionalism, empathy, and efficiency
• Update and maintain accurate member information in internal systems
• Identify member needs and provide helpful solutions and guidance
• Work closely with teammates to improve processes and create exceptional member experiences
• Use bilingual or multilingual skills, if applicable, to better support our diverse membership

What We’re Looking For:

• Previous call center or customer service experience preferred
• Strong communication and people skills
• Proficient with computers including Microsoft Office, data entry and multitasking
• Outbound calling experience is a plus
• Positive attitude with the ability to work both independently and as part of a team
• Someone who enjoys helping people and thrives in a team-oriented environment

Schedule:

• Full-time, in-office position
• Monday through Friday
• 8-hour shifts (start times may vary)
• No weekends or holidays — enjoy your evenings and weekends off!

Benefits & Perks:

• 401(k)
• Medical, dental, and vision insurance
• Paid time off
• Paid sick time
• Paid Holidays
• On-the-job training and growth opportunities