Call Center Representative

Adecco; San Juan (PR); Hybrid; USD 17,000 - 21,000; Full time

Benefits offered by this job

Short-term disability

Medical coverage

Dental coverage

Vision coverage

401K plan

Job summary

Adecco is assisting a leading company in recruiting for a Call Center Representative in San Juan, Puerto Rico. This Temp-to-Hire role offers $13.50 per hour, with a hybrid work model available after training.

Initial 4 months onsite for training, then hybrid. Responsibilities include providing professional customer service in a fast-paced call center, handling inquiries by phone and other channels, accurately documenting interactions, following procedures, and meeting performance expectations.

Qualifications

• 1+ year of customer service experience in a fast-paced environment.
• Experience with Microsoft Word/Excel or Google Docs/Sheets.
• Fully bilingual in English and Spanish, with professional verbal and written proficiency.
• Ability to commit to a 40-hour workweek.
• Strong communication, customer service, and computer skills.

Responsibilities

• Provide professional and efficient customer service in a fast-paced call center environment.
• Assist customers by phone and through other communication channels as required.
• Accurately document customer interactions and information using company systems.
• Follow established procedures and meet customer service and performance expectations.
• Maintain flexibility to work weekends, holidays, and overtime based on business needs.

Skills

Customer service

Bilingual English and Spanish

Computer skills

Tools

Microsoft Word/Excel

Google Docs/Sheets

Job description

Adecco is assisting a leading company in recruiting for a Call Center Representative in San Juan, Puerto Rico. This is a Temp-to-Hire opportunity offering $13.50 per hour, with a hybrid work model available after completion of training.

Responsibilities

• Provide professional and efficient customer service in a fast-paced call center environment.

• Assist customers by phone and through other communication channels as required.

• Accurately document customer interactions and information using company systems.

• Follow established procedures and meet customer service and performance expectations.

• Maintain flexibility to work weekends, holidays, and overtime based on business needs.

Requirements

• 1+ year of customer service experience in a fast-paced environment.

• Experience with Microsoft Word/Excel or Google Docs/Sheets.

• Fully bilingual in English and Spanish, with professional verbal and written proficiency in both languages.

• Ability to commit to a 40-hour workweek within the designated operating hours.

• Strong communication, customer service, and computer skills.

Compensation & Schedule

• $13.50 per hour

• Temp-to-Hire

• 40-hour workweek, Monday through Sunday, with schedules between 7:00 AM and 11:00 PM.

• 24/7 operational environment; weekends, holidays, overtime, and Daylight Saving Time changes may apply based on business needs.

• First 4 months onsite for training; no PTO allowed during training.

• Hybrid work model after successful completion of training.

Pay Details: $13.50 per hour

Benefit offerings available for our associates include short-term disability and additional voluntary benefits including medical, dental, vision, life insurance, commuter benefits and a 401K plan.

Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave and Vacation Leave or any other paid leave required by Federal, State, or local law where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance