Bilingual Call Center Representative (Onsite)

Adecco US, Inc.; San Juan (PR); On-site; USD 15,000 - 21,000; Full time

Job summary

Adecco is recruiting for Bilingual M&R Providers Call Center Representatives in Puerto Rico. This onsite, temp-to-hire role pays $13.00 per hour and requires bilingual Spanish and English communication.

You will assist customers by phone and computer, analyze inquiries, and resolve problems across multiple systems while maintaining professional communication. Training lasts 16 weeks with no PTO during training.

Qualifications

• 1+ year of customer service experience resolving customer problems OR 1+ year using telephone and computer as primary tools.
• Intermediate Windows PC navigation skills or higher.
• Ability to navigate and work across multiple systems.
• Bilingual in Spanish and English.
• 40 hours per week, Monday through Friday.

Responsibilities

• Provide customer service support by telephone and computer.
• Analyze and resolve customer questions, concerns, and problems.
• Navigate multiple computer systems and applications to perform daily job duties.
• Maintain professional and effective communication with customers.
• Follow established procedures and meet service expectations.

Skills

Customer service

Bilingual

Windows PC

Tools

Windows PC

Job description

Adecco is assisting in recruiting for Bilingual M&R Providers Call Center Representatives in Puerto Rico. This is a Temp-to-Hire opportunity offering $13.00 per hour for an onsite position. Selected candidates will provide customer service support while using telephone and computer systems to analyze and resolve customer inquiries and problems.

Responsibilities

• Provide customer service support by telephone and computer.
• Analyze and resolve customer questions, concerns, and problems.
• Navigate multiple computer systems and applications to perform daily job duties.
• Maintain professional and effective communication with customers.
• Follow established procedures and meet service expectations.

Requirements

• 1+ year of customer service experience analyzing and resolving customer problems OR 1+ year of office experience using the telephone and computer as primary tools.
• Intermediate Windows PC navigation skills or higher.
• Ability to navigate and work efficiently across multiple systems.
• Bilingual in Spanish and English.
• 40 hours per week, Monday through Friday .
• Flexible to work any 8-hour shift within business hours of 8:00 AM to 9:00 PM .

Compensation & Schedule

• $13.00 per hour
• Temp-to-Hire
• Onsite
• 40 hours/week, Monday–Friday
• 16 weeks of training
• No PTO allowed during the training period

Pay Details: $13.00 per hour

• Benefit offerings available for our associates include short-term disability and additional voluntary benefits including medical, dental, vision, life insurance, commuter benefits and a 401K plan.
• Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave and Vacation Leave or any other paid leave required by Federal, State, or local law where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance