Bilingual Customer Service Representative

The True Blue Company, LLC; Guaynabo (PR); On-site; USD 16,531 - 18,597; Full time

Benefits offered by this job

Casual Dress Code

Climate Controlled Environment

Paid Training

Weekly paychecks

Direct Deposit or Cash Card pay options

Paid Time Off

Job summary

The True Blue Company, LLC is seeking a bilingual Customer Service Representative based in Guaynabo, PR. This full-time position requires managing inbound and outbound calls, researching customer issues, and providing effective solutions.

Applicants must have an associate degree, strong communication skills, and the ability to manage flexible work schedules. Benefits include paid training, medical, dental, and paid time off.

Qualifications

• Must reside in Puerto Rico to be considered.
• 1 year of Customer Service experience required.
• Ability to work part-time or full-time shifts.

Responsibilities

• Manage large amounts of inbound and outbound calls.
• Identify customer needs and provide solutions.
• Maintain communication records accurately.
• Process and enter data into the system.
• Meet individual and team performance goals.

Skills

Bilingual or Spanish-speaking

Strong communication skills

Attention to detail

Proficient with Microsoft Office

Customer Service experience

Education

Associate degree

Tools

Windows operating systems

Job description

Description

Applicants must reside in Puerto Rico in order to be considered for this position!

Are you an experienced bilingual or Spanish-speaking call center representative looking for a new opportunity? We are hiring immediately for a Customer Service Representative! This is a full-time opportunity with on-site training based in Guaynabo. Candidates should have an associate degree and be team-oriented, organized, and attentive with the ability to manage customer accounts and resolve concerns. We highly value the reliability and availability of candidates' prospective work schedules. Oportunidad de empleo!

Benefits

• Casual Dress Code
• Climate Controlled Environment
• Other on the spot perks
• Paid Training
• Weekly paychecks
• Direct Deposit or Cash Card pay options
• Paid Time Off
• $12.00 - $13.50/Hour

Employment Type & Shifts

• Part Time
• Long Term
• Full Time
• 1st Shift
• 2nd Shift

Job Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Identify customer needs, research issues, and provide solutions
• Maintain strong communication records for all conversations
• Able to process & enter a large amount of data into our system with accuracy
• Meet individual and team performance goals
• Strong written and verbal communication skills.
• Excellent attention to detail
• Proficient with Windows operating systems
• Knowledge of Microsoft Office suite (Excel, Word, Outlook)
• 1 year of Customer Service experience
• Available to work a schedule between 7:00 AM and 8:00 PM (Monday to Saturday)

The hourly rate for this position is anticipated between $12.00 - $13.50 per hour. This range is a good-faith estimate, based on the shift you work and other considerations permitted by law. An employee's pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer medical, dental, vision, life, and more. More details about benefits can be found at https://flimp.live/trueblueassociates#home.

Work Location

Customer Service/Call Center
Guaynabo, PR