Case Manager, Representante de call Center. Full English

Adecco; San Juan (PR); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Short-term disability

Medical insurance

Dental coverage

Vision insurance

Life insurance

Commuter benefits

401K plan

Job summary

Adecco is recruiting a Case Manager in San Juan, PR to coordinate disability claims. You will conduct client intake, gather documentation, enter data into SSA interfaces, and communicate with clients throughout the process.

Ideal candidates have bilingual English/Spanish fluency, strong attention to detail, and experience in claims processing or case management. This role requires independent work and teamwork in a supportive environment.

Qualifications

• Undergraduate degree preferred, or high school diploma with commensurate professional experience
• Experience in data entry in a high-volume environment
• Experience in claims processing and/or case management, particularly in Social Security
• Security, is strongly preferred
• Strong attention to detail and ability to identify and correct errors
• Excellent organizational and time-management skills, with ability to manage multiple cases

Responsibilities

• Manage and coordinate all aspects of a client’s disability claim, including intake, documentation collection, case preparation and ongoing client communications
• Conduct initial client intake interviews to gather relevant information and assess case viability
• Compile and organize necessary documentation, including medical records, work history, and other pertinent information
• Enter large amounts of complex data into data management software and SSA interfaces
• Review and verify data for accuracy; troubleshoot and resolve discrepancies
• Prepare and submit Social Security Disability applications and appeals for clients
• Maintain regular communication with clients to provide updates and support
• Monitor status of ongoing cases and ensure timely follow-ups with SSA requests
• Stay up-to-date with developing technologies and processes
• Provide compassionate and empathetic support to clients

Skills

Bilingual English/Spanish

Data entry

Attention to detail

Independent worker

Team player

Education

Undergraduate degree preferred

Tools

Salesforce

Microsoft Office

RingCentral

Job description

Adecco is collaborating in the recruitment of a Case Manager in the area of San Juan, PR.

Compensation: $19.00

Location: San Juan, PR.

Time: 11am to 8pm

Responsibilities will include:

• Manage and coordinate all aspects of a client’s disability claim, including client intake, documentation collection, case preparation and ongoing client communications
• Conduct initial client intake interviews to gather relevant information and assess case viability
• Compile and organize necessary documentation, including medical records, work history, and other pertinent information
• Accurately and efficiently enter large amounts of complex data into data management software and Social Security Administration (SSA) web page interfaces
• Review and verify data for accuracy and completeness; troubleshoot and resolve any errors or discrepancies in the data
• Prepare and submit Social Security Disability applications and appeals on behalf of clients
• Maintain regular communication with clients to provide updates, answer questions, and offer support throughout the claims process
• Monitor the status of ongoing cases and ensure timely follow-ups and responses to Social Security Administration requests
• Stay up-to-date with our developing technologies and processes
• Provide compassionate and empathetic support to clients facing challenging circumstances.

Qualifications:

• Undergraduate degree preferred, or high school diploma with commensurate
• professional experience
• Complete fluency in English and Spanish (written and spoken)
• Experience in data entry, specifically in a complex and high-volume environment
• Previous experience in claims processing and/or case management, particularly in Social
• Security, is strongly preferred
• Strong attention to detail and ability to identify and correct errors
• Excellent organizational and time-management skills, with the ability to manage
• multiple cases simultaneously
• Ability to work independently and as part of a team

Preferred but not required qualifications:

• Knowledge of various stages within the SSDI claims process, including initial application,
• reconsiderations, and ALJ hearings
• For initial applications: gathering detailed medical and work history information,
• preparing and submitting application forms, and ensuring all documentation is
• complete and accurate.
• For reconsiderations: reviewing denied claims, identifying missing or additional
• documentation required, preparing and submitting appeal forms, and
• communicating with clients about the appeal process.
• For ALJ hearings: preparing detailed case summaries, coordinating with clients
• and legal representatives, organizing and presenting medical evidence, and
• ensuring clients are well-prepared for their hearings.
• Experience with software including Salesforce, Microsoft Office Suite (Word, Excel,
• Outlook), and RingCentral
• Openness to evolving technologies and a willingness to adapt to new systems and
• processes

Pay Details:

$18.00 to $19.00 per hour

• Benefit offerings available for our associates include short-term disability and additional voluntary benefits including medical, dental, vision, life insurance, commuter benefits and a 401K plan.
• Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.
• In addition, our associates may be eligible for paid leave including Paid Sick Leave and Vacation Leave or any other paid leave required by Federal, State, or local law where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance