Call Center Representative

Unisys; Rockville (MD); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Training program

Career development

Job summary

Unisys is seeking an adaptable Support Center / Call Center Agent in Rockville, MD. The role requires a Bachelor’s degree and a professional phone presence to handle inbound calls from brokers, investors, and industry professionals. Training will accompany shadowing, with shifts on a 40-hour weekly rotation, including later starts.

Call handling averages under six minutes, with rare upset calls. The position offers a long-term opportunity in a dynamic financial services contact center

Qualifications

• Bachelor’s degree required.
• Very coachable with a professional phone presence.

Responsibilities

• Be professional and courteous on every caller interaction.
• Handle inbound calls from brokers, investors, and industry professionals; assist with password resets and registrations.
• Average handle time is under 6 minutes; most calls are short and non-escalatory.
• Work in a Monday–Friday shift rotation with 40-hour weeks; training included (2–3 weeks).

Skills

Coachability

Education

Bachelor’s degree

Job description

Overview

Position: Support Center / Call Center Agent

Duration: Long-term

Responsibilities

• Very coachable and present themselves very professionally on phone, and like talking to people
• College degree (Bachelor’s) is a must
• Flexible on shifts (40 hour weeks: Rotation schedule). Each agent must work at least 1 to 2 later shifts a week. Shift times include: 8am-4:30pm, 8:30-5pm, 9am-5:30pm, 9:30am-6pm, 10am-6:30pm, 10:30am-7pm, 11am-7:30pm, and 11:30am-8pm

Bonus

• financial domain knowledge

Role Details

This is an inbound call center. Our Support Center is open Monday-Friday 8AM to 8PM EST with different shifts. You will be computer bound; expected to be in a call queue, fielding calls throughout the day. You will receive 2-3 weeks of training including shadowing / mirroring trainer’s calls, and having trainer listen in on initial calls. Most of the calls will be from broker dealers, investors, registered representatives and other industry professionals and will involve password reset requests and registration questions. On average, call handle time is under 6 minutes, so these are generally short calls. It is very rare to receive upset calls.