Call Agent

Unisys; Rockville (MD); On-site; USD 32,000 - 46,000; Full time

Job summary

Unisys in Rockville is seeking a Support Center / Call Center Agent for a 12+ month assignment. You will work in an inbound call center, handling password resets and registration questions for industry professionals. Training includes shadowing and trainer feedback, with calls monitored early on.

Shifts run Monday-Friday from 8 AM to 8 PM EST. Average handle time is under 6 minutes, and calls are typically brief with rare upset interactions. Computer-bound role with queue expectations.

Qualifications

• Inbound call center experience preferred.
• Ability to work in shifts from 8 AM to 8 PM EST.
• Strong computer skills and efficient call queue handling.
• Training provided with shadowing and trainer review.

Responsibilities

• Handle inbound calls from brokers and investors.
• Assist with password resets and registration questions.
• Maintain call quality with average handle time under 6 minutes.
• Document interactions according to procedure.

Job description

Job Title: Support Center / Call Center Agent

Duration: 12+ Months

Role:

• This is an inbound call center.
• Our Support Center is open Monday-Friday from 8 AM to 8 PM EST with different shifts.
• You will be computer-bound, expected to be in a call queue, fielding outbound calls the entire day.
• You will receive 2-3 weeks of training, including shadowing/mirroring the trainer’s calls, and having the trainer listen in on their initial calls.
• Most of the calls will be from broker-dealers, investors, registered representatives, and other industry professionals and will involve password reset requests and registration questions.
• On average, call handle time is under 6 minutes, so these are generally short calls. It is very rare to get upset calls.