Call Center Representative

Ultimate Staffing; Rancho Cordova (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

Ultimate Staffing in Sacramento, CA is seeking a friendly Customer Service Representative to handle inquiries, updates, and billing questions in a fast-paced environment. You will be the primary contact for customers, resolving issues and coordinating with internal teams to ensure a superior experience.

This full-time, in-office role requires 2-3 years of call-center or high-volume support experience, strong communication skills, and a detail-oriented mindset. Bilingual skills are a plus.

Qualifications

• 2-3 years of customer service experience in a call center or high-volume environment.
• Strong phone, email, and written communication skills.
• Ability to multitask between calls, emails, text messages, and data entry.
• Excellent problem-solving and customer service abilities.
• Strong attention to detail and accuracy.

Responsibilities

• Handle inbound customer calls, emails, and text message inquiries
• Assist customers with account questions, service requests, billing inquiries, and service changes
• Research and resolve customer concerns in a professional and timely manner
• Process account updates, service adjustments, and cancellations
• Accurately enter and maintain customer information within company systems
• Generate credit and debit memos as needed
• Collaborate with operations and other departments to resolve customer issues
• Maintain detailed and accurate customer records
• Support team goals while delivering outstanding customer service
• Assist with additional projects and administrative duties as assigned

Skills

Customer service

Communication

Multitasking

MS Office

Education

High School Diploma or equivalent

Tools

Outlook

Excel

Word

Job description

Location: Sacramento, CA
Schedule: Monday - Friday, 9:00 AM - 6:00 PM
Pay: $22.00 per hour
Employment Type: Full-Time, In-Office

Location: Sacramento, CA
Schedule: Monday - Friday, 9:00 AM - 6:00 PM
Pay: $22.00 per hour
Employment Type: Full-Time, In-Office

About the Opportunity

Customer Service Representative

We are seeking a friendly and customer-focused Customer Service Representative to join a growing organization in the Sacramento area. This role is ideal for someone who enjoys helping customers, solving problems, and working in a fast-paced environment where no two days are the same.

As a Customer Service Representative, you will serve as the primary point of contact for customers, assisting with service inquiries, account updates, billing questions, and issue resolution. You will work closely with internal departments to ensure an exceptional customer experience and timely resolution of customer requests.

Responsibilities

• Handle inbound customer calls, emails, and text message inquiries
• Assist customers with account questions, service requests, billing inquiries, and service changes
• Research and resolve customer concerns in a professional and timely manner
• Process account updates, service adjustments, and cancellations
• Accurately enter and maintain customer information within company systems
• Generate credit and debit memos as needed
• Collaborate with operations and other departments to resolve customer issues
• Maintain detailed and accurate customer records
• Support team goals while delivering outstanding customer service
• Assist with additional projects and administrative duties as assigned

Qualifications

• 2-3 years of customer service experience in a call center or high-volume customer support environment
• Strong phone, email, and written communication skills
• Ability to multitask between calls, emails, text messages, and data entry
• Excellent problem-solving and customer service abilities
• Strong attention to detail and accuracy
• Proficiency with Microsoft Office, including Outlook, Word, and Excel
• Ability to work effectively under pressure and manage competing priorities
• High School Diploma or equivalent required
• Bilingual Spanish or Russian language skills are a plus
• Previous sales or waste industry experience is a plus

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.