Call Center Representative

CJMC; Perth Amboy (NJ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Flexible schedule

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

CJMC in Perth Amboy, NJ is seeking a dedicated Call Center Representative to provide excellent patient-focused service. You will handle high-volume calls, assist with scheduling, and route inquiries to appropriate departments while maintaining accurate records.

The ideal candidate is bilingual in Spanish, with prior call center experience and strong communication skills. Proficiency in Microsoft Office and fast typing are required for efficient data entry and patient support.

Qualifications

• High school diploma or equivalent required.
• Bilingual Spanish speaker is required.
• Experience in a call center or medical office preferred.
• Strong active-listening and verbal-communication skills.
• Proficiency in problem-solving.
• Ability to multitask and manage time effectively.
• Basic use of Microsoft Office Outlook, Word and Excel.
• Minimum typing speed of 38-40 words per minute.

Responsibilities

• Answering phones to respond to inquiries from patients, vendors, insurance companies and other medical facilities. Must handle 100-200 incoming calls daily.
• Knowledge scheduling practices across departments and medical center.
• Re-scheduling patient appointments via phone and written notifications.
• Screening and routing calls to departments; ensure correct registration and scheduling.
• Taking clear messages for other departments.
• Responding to patient questions; edit, cancel, re-schedule appointments per clinic protocols.
• Reviewing physician schedules to maximize capacity and verify scheduling accuracy.
• Faxing medical records to authorized facilities.
• Maintain good communication within and across departments for patient benefit.
• Inform callers of CJMC policies on arrival, documents to bring, and cancellation/no-show rules.
• Other duties as assigned.

Skills

Call center experience

Active listening

Verbal communication

Multitasking

Microsoft Office

Typing speed 38-40 WPM

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Overview

At CJMC, we rely on knowledgeable professionals to interact with our patients who have questions or concerns regarding their medical care. Call Center Representative is responsible for providing effective customer service to patients, vendors, insurance companies and other medical facilities. Position requires excellent telephone communication skills, and a high level of skill in entering data into the computer while talking with patients. All employees of CJMC are responsible to perform their job practicing good risk management, quality assurance, and delivering excellent internal and external customer service in a professional and courteous manner.

Location is for Perth Amboy.

Responsibilities

• Answering phones to respond to all inquiries made by patients, vendors, insurance companies and other medical facilities. Must be able to handle 100-200 incoming calls per day.
• Knowledgeable of scheduling practices and policies of several departments across the medical center.
• Re-scheduling patient appointments as required via telephone calls and written notifications to patients.
• Screening and routing patient calls to other departments efficiently, insuring accurate registration, appointment scheduling and follow-up appointment scheduling in database.
• Taking clear and accurate messages on behalf of other departments.
• Responding to patient’s questions and needs by editing, canceling and re-scheduling appointment as necessary according to clinic protocols.
• Reviewing physician schedules regularly to maximize capacity and verify correct scheduling.
• Faxing medical records to facilities authorized to receive patient information.
• Maintains a good working relationship and effective communication both within the department and with other departments for the benefit of the patient.
• Inform callers of CJMC policies: timely arrival, bringing appropriate documentation to their appointment (insurance card, photo ID, discharge documents, forms), and cancellation/no show policy.
• Other duties as assigned.

Qualifications

• High school degree or equivalent required
• Bilingual Spanish Speaker is required
• Experience working in a call center or customer-support role or medical office preferred
• Strong active-listening and verbal-communication skills
• Proficiency in problem-solving
• Ability to multitask and manage time effectively
• Basic use of Microsoft Office Outlook, Word and Excel
• Minimum typing speed of 38-40 words per minute

Physical Demands

Extended periods of sitting and typing are required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to perform a range of physical activities that are essential to the core work functions outlined in this document.

We are an Equal Opportunity Employer

We provide a great work environmentwith great benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance