Receptionist

CJMC; Perth Amboy (NJ); On-site; USD 32,000 - 42,000; Full time

Job summary

Central Jersey Medical Center in Perth Amboy, NJ is seeking a receptionist to support scheduling, billing, and patient intake in a fast-paced front desk environment.

You will greet patients, collect demographic and insurance information, enter data accurately, verify coverage with insurers, obtain signatures, and collaborate with providers to ensure smooth daily operations while upholding HIPAA and CJMC policies.

Qualifications

• Two or more years in clerical/office support roles.
• Ability to adapt to changes readily.
• Ability to follow oral or written instructions.
• Ability to work with little or no supervision.
• Maintain confidentiality per HIPAA and CJMC policies.
• Complete assignments in a timely manner.
• Familiarity with CJMC policies and procedures is a plus.
• Team-oriented and capable of collaborating with staff.

Responsibilities

• Schedule, coordinate, and reschedule patient appointments.
• Greet patients promptly and helpfully.
• Maintain current information on providers' schedules.
• Answer phones and relay information to callers.
• Collect demographic and insurance data and enter into the system.
• Obtain signatures on consents and insurance forms.
• Verify coverage with insurers and confirm PCP status when needed.
• Handle inquiries and direct to appropriate departments.
• Perform exit billing and discuss outstanding balances.
• Manage daily cash collections.
• Maintain daily logs of uncompensated care and related applications.
• Input data into the ancillary database and batch daily encounters.
• Other front-end duties as assigned.

Skills

Adaptability

Follow instructions

Independence

Follow-through

Confidentiality

Time management

Teamwork

Policies & procedures knowledge

Job description

Overview

The Central Jersey Medical Center is a Federally Qualified Health Centers in the state of NJ. Our mission is to provide primary and preventative care to patients regardless of ability to pay, race, ethnicity, and cultural competence. CJMC has locations in the Middlesex and Essex County areas and provide services to our patients in specialties such as Pediatrics, Internal Medicine, OB/GYN, as well as Dental care. By joining and being a member of our team, you will be able to give great care to patients as well as work in a great environment.

Location: Perth Amboy

Responsibilities

The fundamental reason this classification exists is to ensure that patients of the Medical Center are scheduled in an efficient and timely manner. The position requires that the CJMC staff prepares and collect all necessary documentation and update all patient information to facilitate payment from the various insurance carriers. Additionally, the CJMC staff is required to maintain patients’ confidentiality in regards to HIPAA and other federal, state and local regulations as stated in the CJMC policies and procedures manual. As a Receptionist, you will be responsible for performing the following duties:

• Books, coordinates and reschedules patient appointments.
• Greet patients in a prompt, pleasant, and helpful manner.
• Maintains and updates current information on providers’ schedules.
• Answers telephone, screens calls, and provides information to callers as needed.
• Contacts patients to confirm appointments.
• Assembles patients’ charts, and creates chart for all new patients.
• Conduct personal interview to obtain required demographic and insurance information and enters such information into computer.
• Obtain required signatures on legal consents and insurance forms.
• Contact insurers to verify coverage and assure that we are the PCP, where necessary.
• Make adjustments to the computer classification of claims to most accurately reflect the expected pay source.
• Answer inquiries of patients and public in person or via telephone regarding regulations and services; when necessary, refers inquiries to appropriate person or department.
• Performs exit billing and discuss patient’s account balance with responsible party.
• Responsible for daily cash collections.
• Maintain daily log of uncompensated care applications and other state and local governmental applications.
• Input data into the ancillary data base.
• Collect and batch daily encounters.
• Other front end duties as assigned.

Qualifications

KNOWLEDGE, SKILLS, AND ABILITIES:

• Demonstrated ability to adapt to changes readily.
• Ability to follow instructions, given either orally or in writing.
• Ability to work with little or no supervision.
• Demonstrate effective follow-through with all task.
• Maintain high level of confidentially.
• Ability to complete assignment in a timely manner.
• Working knowledge of JRMC policies and procedures.
• Able to work as a team player.

TRAINING AND EXPERIENCE:

Minimum of two ( 2 ) years or more experience in clerical/office support work ; OR

any equivalent combination of experience and training that provides the required knowledge, skills and abilities.