Call Center Representative

Central Jersey Medical Center; Harbor Terrace (NJ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Flexible schedule

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Central Jersey Medical Center is seeking a friendly Call Center Representative to handle patient inquiries, schedule appointments, and coordinate with multiple departments. The role emphasizes accurate data entry and compassionate service.

The candidate should be bilingual in Spanish, have call center or medical office experience, and be able to manage 100–200 calls daily while maintaining high-quality communication and documentation compliance.

Qualifications

• High school degree or equivalent required.
• Bilingual Spanish Speaker is required.
• Experience working in a call center or customer-support role or medical office preferred.
• Strong active-listening and verbal-communication skills.
• Proficiency in problem-solving.
• Ability to multitask and manage time effectively.
• Basic use of Microsoft Office Outlook, Word and Excel.
• Minimum typing speed of 38-40 words per minute.

Responsibilities

• Answering phones to respond to inquiries from patients, vendors, insurance companies and other medical facilities (100-200 calls per day).
• Knowledge scheduling practices across departments and re-scheduling patient appointments.
• Screening and routing patient calls, ensuring accurate registration and appointment scheduling.
• Taking clear messages on behalf of other departments.
• Responding to patient questions by editing, canceling, and re-scheduling appointments per clinic protocols.
• Reviewing physician schedules to maximize capacity and verify scheduling accuracy.
• Faxing medical records to facilities authorized to receive information.
• Maintain good communication within the department and with other departments to benefit the patient.
• Inform callers of CJMC policies on arrival, documentation, and cancellations/no-shows.
• Other duties as assigned.

Skills

Bilingual Spanish

Call center experience

Active listening

Verbal communication

Problem solving

Multitasking

Typing speed 38-40 wpm

Data entry

Education

High school diploma or equivalent

Tools

Microsoft Office Outlook

Microsoft Word

Microsoft Excel

Job description

Overview

At CJMC, we rely on knowledgeable professionals to interact with our patients who have questions or concerns regarding their medical care. Call Center Representative is responsible for providing effective customer service to patients, vendors, insurance companies and other medical facilities. Position requires excellent telephone communication skills, and a high level of skill in entering data into the computer while talking with patients. All employees of CJMC are responsible to perform their job practicing good risk management, quality assurance, and delivering excellent internal and external customer service in a professional and courteous manner.

Location is for Perth Amboy.

Responsibilities

• Answering phones to respond to all inquiries made by patients, vendors, insurance companies and other medical facilities. Must be able to handle 100-200 incoming calls per day.
• Knowledgeable of scheduling practices and policies of several departments across the medical center.
• Re-scheduling patient appointments as required via telephone calls and written notifications to patients.
• Screening and routing patient calls to other departments efficiently, insuring accurate registration, appointment scheduling and follow-up appointment scheduling in database.
• Taking clear and accurate messages on behalf of other departments.
• Responding to patient’s questions and needs by editing, canceling and re-scheduling appointment as necessary according to clinic protocols.
• Reviewing physician schedules regularly to maximize capacity and verify correct scheduling.
• Faxing medical records to facilities authorized to receive patient information.
• Maintains a good working relationship and effective communication both within the department and with other departments for the benefit of the patient.
• Inform callers of CJMC policies: timely arrival, bringing appropriate documentation to their appointment (insurance card, photo ID, discharge documents, forms), and cancellation/no show policy.
• Other duties as assigned.

Qualifications

• High school degree or equivalent required
• Bilingual Spanish Speaker is required
• Experience working in a call center or customer-support role or medical office preferred
• Strong active-listening and verbal-communication skills
• Proficiency in problem-solving
• Ability to multitask and manage time effectively
• Basic use of Microsoft Office Outlook, Word and Excel
• Minimum typing speed of 38-40 words per minute

Physical Demands

Extended periods of sitting and typing are required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to perform a range of physical activities that are essential to the core work functions outlined in this document.

We are an Equal Opportunity Employer

We provide a great work environmentwith great benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance