Patient Service Specialist - Call Center

Southern Jersey Family Medical Centers, Inc.; Burlington (NJ); On-site; USD 32,000 - 42,000; Full time

Job summary

Southern Jersey Family Medical Centers, Inc. is seeking a friendly Patient Service Specialist to join our busy call center in Burlington, NJ. This entry-level role emphasizes accurate data entry, appointment coordination, and courteous patient communication.

You will handle high-volume calls, check-in/out procedures, and help with registration while maintaining patient privacy and high service standards. Full-time with a flexible daytime schedule.

Qualifications

• At least 1 year of related work experience; 2–4 years preferred.
• Familiarity with medical terminology.
• Strong computer skills; experience with EPIC, Navinet, NJMMIS, and EHS preferred.
• Excellent verbal and written communication skills.
• High school diploma or equivalent; Certificate or diploma from a medical training course preferred.

Responsibilities

• Patient check-in and check-out: greet visitors and take deliveries.
• Patient registration – complete forms and enter patient information in to system accurately.
• Answer high-volume calls in timely manner and direct to appropriate staff.
• Review and update FQHC documents.
• Update Medicaid referral forms.
• Medical records – collect and secure all medical records daily.
• Medical billing – ensure all billing codes are entered correctly and accurately.
• Promote patient satisfaction and provide excellent customer service.
• Ensure all opening and closing procedures are completed.

Skills

Customer service

Communication skills

Medical terminology

Education

High school diploma

Medical training certificate

Tools

EPIC

Navinet

NJMMIS

EHS

Job description

Patient Service Specialist - Call Center

• Job Tracking ID:512527-914718
• Job Level:Entry Level (less than 2 years)

Patient Service Specialist - Call Center

Southern Jersey Family Medical Centers, Inc. is looking for atalented Patient Service Specialist to step into our fast-paced call center!

Summary: The Patient Service Specialist performs awide variety of call center duties while providing excellent customerservice to patients and staff.

Hours: This is a full-time position that requires theability to work a flexible schedule in the call center. Generaldaytime hours Monday – Friday with at least one late night per week.

Position Responsibilities/Duties:

• Patient check-in and check-out: greet visitors and take deliveries
• Patient registration – complete appropriate forms and enterpatient information in to system completely and accurately
• Answer high-volume calls in timely manner and direct toappropriate staff
• Review and update FQHC (Federally Qualified Health Center) documents
• Update Medicaid referral forms
• Medical records – collect and secure all medical records daily
• Medical billing – ensure all billing codes are entered correctlyand accurately
• Promote patient satisfaction and provide excellent customer service
• Ensure all opening and closing procedures are completed

Experience and Skills:

Position Requirements:

• At least 1 year of related work experience; 2 to 4 years preferred
• Familiarity with medical terminology
• Strong computer skills: experience with EPIC, Navinet, NJMMIS, andEHS preferred
• Excellent verbal and written communication skills
• High school diploma or equivalent: Certificate or diploma from amedical training course preferred

Southern Jersey Family Medical Centers is an Equal Opportunity Employer.

Southern Jersey Family Medical Centers, Inc. provides a rewarding andchallenging work environment, state-of-the-art facilities, and a verycompetitive benefits package which includes: a healthy work/lifebalance, generous paid time off, paid holidays, competitive wages,Tuition Assistance Program, 403(b) Retirement Plan with companycontribution, Medical, Prescription, Dental, and Life Insurance.