Part Time Call Center Representative

Lucky Lincoln Gaming LLC; Chicago (IL); On-site; USD 23,000 - 32,000; Full time

Job summary

Lucky Lincoln Gaming LLC in Chicago is seeking a customer service specialist to handle 50-65 calls daily, addressing needs and issues with service while documenting accurately in our systems.

You will create, follow up on, and close tickets; prioritize urgent requests; and collaborate with location owners and our call center team to ensure reliable support. Weekend availability is required.

Qualifications

• Multitask with minimal direction.
• Strong communication and interpersonal skills.
• Attentive to detail with a passion to learn and grow.
• Weekend availability (Sat/Sun) and ability to work 7-5 PM.
• High school diploma or GED required.

Responsibilities

• Place and answer 50-65 calls daily to address needs or issues.
• Create, follow up on, and close tickets daily.
• Increase percentage of remote fix tickets.
• Prioritize calls by urgency.
• Supervise route/status of field technicians and collectors.
• Maintain and update call logs and documentation.
• Build relationships with location owners and call center teammates.
• Use relevant software and scripts for call handling.
• Review low level alerts with technicians and collection team.

Skills

Multitasking

Communication skills

Attention to detail

Weekend availability

Customer service

Written communication

Call center experience

Education

High school diploma or GED

Job description

Description

Role overview

• Placing and answering on average 50-65 phone calls a day to address needs, complaints, or other issues with service
• Create, follow up on, and close tickets as required daily
• Focus on increasing percentage of remote fix tickets relative to the total tickets
• Prioritize and organize calls according to urgency
• Supervise the route and status of field technicians and collectors to prioritize their daily schedule
• Maintain and update call logs, call records and other important documentation
• Ensure location owners feel supported and valued
• Building relationships with location owners and other call center team members based on trust and reliability
• Utilizing relevant software, databases, scripts, multi-line application-based telephone system and application tools appropriately
• Review and communicate low level alerts to the technician and collection team

Compensation

$20 - $20 USD

Our Core Values

• Get it done attitude! We take ownership of our tasks and challenges, actively seeking solutions and utilizing available resources. While we strive to resolve issues independently, we are also open to seeking guidance when necessary, bringing forward options and ideas to effectively collaborate.
• 5 Star Hospitality! Our customers are paramount, and we prioritize their needs with a sense of urgency and attentiveness, with the aim of exceeding their expectations. We extend this hospitality mindset to our employees and colleagues, recognizing that their satisfaction contributes to overall success.
• Positive Culture! We engage our customers and coworkers with respect, positivity, and open communication. We always have each other's backs and foster a culture of collaboration and teamwork.
• Communicate Forward! Effective communication is fundamental to our success. We prioritize keeping everyone informed and aligned, sharing information through appropriate channels to ensure clarity and transparency

Equal Employment Opportunity

Lucky Lincoln Gaming, LLC., provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We are committed to an inclusive, equitable and accessible workplace. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Requirements

The successful candidate will have

• Ability to multitask with minimal direction
• Strong communication and interpersonal skills to interact with customers, peers, and managers
• Attentive to detail with a passion to learn and grow
• Ability to work from 7-5 PM Saturday and Sunday
• High school diploma or GED required
• Must be at least 21 years of age
• Great customer service skills
• Excellent written and communication skills
• Previous experience in a call center or customer-focused environment
• Weekend and evening availability