Call Center Representative

Marketing Consultancy Lab; Miami (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

Marketing Consultancy Lab in Miami, FL is seeking a Call Center Representative to be the friendly voice of the company, handling inbound customer inquiries with professionalism and empathy.

You will resolve questions, document interactions, and escalate when needed, while maintaining product knowledge and a customer-first attitude. This on-campus role supports a fast-paced team and emphasizes clear communication.

Qualifications

• High school diploma or equivalent; bachelor’s degree is a plus.
• Excellent verbal communication and active listening skills.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Strong problem-solving skills with a customer-oriented mindset.
• Comfort using computer systems and CRM software.

Responsibilities

• Answer incoming calls promptly and professionally, addressing customer inquiries and concerns.
• Provide accurate information about products, services, and company policies.
• Resolve customer issues efficiently by identifying problems and offering appropriate solutions.
• Document customer interactions and transactions thoroughly in the system.
• Escalate complex or unresolved issues to the appropriate department or supervisor.

Skills

Verbal communication

Active listening

Multitasking

Problem solving

Customer-oriented mindset

Education

High School Diploma

Tools

CRM software

Job description

Job Title: Call Center Representative

Note On-campus work in Miami, FL

Job Description:

We are seeking a dedicated and personable Call Center Representative to join our dynamic team. In this role, you will be the primary point of contact for our customers, providing exceptional service and support over the phone. You will have the opportunity to resolve inquiries, troubleshoot issues, and guide customers through various processes, ensuring their satisfaction and fostering brand loyalty.

Responsibilities

• Answer incoming calls promptly and professionally, addressing customer inquiries and concerns.
• Provide accurate information about products, services, and company policies.
• Resolve customer issues efficiently by identifying problems and offering appropriate solutions.
• Document customer interactions and transactions thoroughly in the system.
• Escalate complex or unresolved issues to the appropriate department or supervisor.

Requirements

• High school diploma or equivalent; bachelor’s degree is a plus.
• Excellent verbal communication and active listening skills.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Strong problem-solving skills with a customer-oriented mindset.
• Comfort using computer systems and customer relationship management (CRM) software.