Call Center Representative

Entertainment Travel Associates; Freehold (NJ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Holidays

Professional development opportunities

Advancement opportunities

Job summary

Entertainment Travel Associates in Cincinnati, OH is seeking a friendly Call Center Representative to join our customer‑focused team. This entry‑level role handles inbound calls, provides service information, and supports clients with questions and concerns.

You will document interactions, use call center software, and escalate complex issues when needed, while maintaining professionalism in a fast‑paced environment.

Qualifications

• Requires a High School Diploma or equivalent.
• Strong verbal communication and active listening skills.
• Excellent problem-solving abilities and attention to detail.
• Basic computer proficiency and familiarity with call center systems.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Answer inbound calls and assist customers with questions and service inquiries.
• Provide clear, accurate information about company services and processes.
• Handle a high volume of calls while maintaining professionalism.
• Document customer interactions and update records in internal systems.
• Escalate complex issues to the appropriate department when necessary.
• Follow up with customers to ensure resolution and satisfaction.

Skills

Verbal communication

Active listening

Problem solving

Attention to detail

Multitasking

Calm under pressure

Education

High School Diploma or equivalent

Tools

Microsoft Office

Call center software

Job description

Job Description

We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our team in Cincinnati, OH, USA. This entry-level position is ideal for individuals looking to build a career in customer service, call center operations, and client support within a structured and team-oriented environment.

Responsibilities

• Answer inbound calls and assist customers with questions, concerns, and service-related inquiries.
• Provide clear, accurate, and timely information about company services and processes.
• Handle a high volume of calls while maintaining professionalism and efficiency.
• Document customer interactions and update records in internal systems.
• Escalate complex issues to the appropriate department when necessary.
• Follow up with customers to ensure resolution and satisfaction.

Qualifications

• High School Diploma or equivalent (required).
• Strong verbal communication and active listening skills.
• Excellent problem-solving abilities and attention to detail.
• Basic computer proficiency, including Microsoft Office and call center systems.
• Ability to multitask and remain calm in a fast-paced environment.

Additional Information

• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holidays
• Opportunities for professional development and advancement