Call Center Representative

LHH; Malvern (Chester County); On-site; USD 23,419 - 31,684; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Medical Insurance

Vision Insurance

Job summary

LHH Recruitment Solutions partners with a growing organization in the Malvern, PA area to identify a Call Center Representative to join their customer service team. This role involves handling inbound and outbound calls, answering inquiries, scheduling appointments, and assisting with payments and record maintenance in a fast-paced environment.

You will provide exceptional service, maintain accurate data in company systems, collaborate with internal teams, and help create a positive,

Qualifications

• Previous experience in customer service, call center, receptionist, or administrative roles preferred
• Strong verbal and written communication skills
• Professional phone presence and customer-focused attitude
• Ability to multitask in a fast-paced environment
• Excellent organizational and problem-solving skills
• Accurate data entry and documentation abilities
• Proficiency with Microsoft Word and Excel
• Ability to work independently and take initiative
• Positive attitude and willingness to learn
• Ability to pass a criminal background check
• Reliable transportation to Malvern, PA

Responsibilities

• Answer and manage a high volume of inbound calls professionally and efficiently
• Route calls to appropriate departments and team members
• Provide outstanding customer service and resolve inquiries promptly
• Handle multiple phone lines while maintaining accuracy and professionalism
• Utilize effective problem-solving and conflict-resolution skills to address customer concerns
• Schedule customer appointments, consultations, and service visits
• Make outbound calls to confirm appointments and installations
• Communicate scheduling updates and changes to customers
• Coordinate with internal departments to ensure a positive customer experience
• Maintain and update customer information in company databases
• Ensure all records and documentation are accurate and complete
• Process and distribute paperwork to appropriate departments
• Perform data entry tasks with strong attention to detail
• Process customer payments through electronic payment systems
• Handle sensitive customer information confidentially
• Ensure payment information is accurately entered and recorded
• Assist with departmental and operational administrative tasks
• Support team projects and initiatives as needed
• Collaborate with customer service, operations, and other internal teams
• Contribute to a positive, professional, and team-oriented work environment

Skills

Communication

Multitasking

Data entry

Problem solving

Organizational skills

Initiative

Tools

Microsoft Word

Microsoft Excel

Job description

• Tuesday, Wednesday, Thursday, Friday, and Saturday
• Flexible start time between 7:30 AM and 9:30 AM
• Schedule must remain consistent once selected

About the Opportunity

LHH Recruitment Solutions has partnered with a growing organization in the Malvern, PA area to identify a Call Center Representative to join their customer service team.

This role is ideal for someone who enjoys helping customers, providing exceptional service, and working in a fast-paced environment. The successful candidate will support customers through inbound and outbound phone communication while assisting with scheduling, payment processing, record maintenance, and administrative support.

Key Responsibilities

Customer Service & Call Management

• Answer and manage a high volume of inbound calls professionally and efficiently
• Route calls to appropriate departments and team members
• Provide outstanding customer service and resolve inquiries promptly
• Handle multiple phone lines while maintaining accuracy and professionalism
• Utilize effective problem-solving and conflict-resolution skills to address customer concerns

Appointment Scheduling & Coordination

• Schedule customer appointments, consultations, and service visits
• Make outbound calls to confirm appointments and installations
• Communicate scheduling updates and changes to customers
• Coordinate with internal departments to ensure a positive customer experience

Data Entry & Record Maintenance

• Maintain and update customer information in company databases
• Ensure all records and documentation are accurate and complete
• Process and distribute paperwork to appropriate departments
• Perform data entry tasks with strong attention to detail

Payment Processing

• Process customer payments through electronic payment systems
• Handle sensitive customer information confidentially
• Ensure payment information is accurately entered and recorded

Administrative Support

• Assist with departmental and operational administrative tasks
• Support team projects and initiatives as needed
• Collaborate with customer service, operations, and other internal teams
• Contribute to a positive, professional, and team-oriented work environment

Qualifications

Required

• Previous experience in customer service, call center, receptionist, or administrative roles preferred
• Strong verbal and written communication skills
• Professional phone presence and customer-focused attitude
• Ability to multitask in a fast-paced environment
• Excellent organizational and problem-solving skills
• Accurate data entry and documentation abilities
• Proficiency with Microsoft Word and Excel
• Ability to work independently and take initiative
• Positive attitude and willingness to learn
• Ability to pass a criminal background check
• Reliable transportation to Malvern, PA

Preferred

• Previous call center experience
• Experience working in a high-volume customer service environment
• Competitive pay at $20.00/hour
• Paid Time Off (PTO)
• Paid Holidays
• Medical Insurance
• Vision Insurance