Customer Service Representative

Select Medical; Camp Hill (Cumberland County); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Career advancement

Competitive pay, PTO

Referral bonuses

Thorough orientation program

Team oriented environment

Job summary

Select Medical in Camp Hill, PA is hiring a Customer Service Representative to handle patient and insurance inquiries via mail, telephone, e-mail and in person. You will assist in billing, balance reviews and QA reports to support patient accounts.

The role emphasizes accuracy, confidentiality, and a team-oriented environment with an orientation program and PTO benefits. On-site position with no weekend requirement.

Qualifications

• High school diploma or GED required.
• Minimum one year of customer service experience in hospitality, retail, or banking.
• Must have computer proficiency and experience with Windows-based technologies.
• Phone or call center experience.

Responsibilities

• Answer, forward and log incoming calls as directed by the CBO Manager or Supervisor.
• Understand insurance and patient balance responsibilities related to accounts and billing.
• Resolve inquiries from patients, centers, and staff; escalate when needed to AR team or supervisors.
• Take patient payments and apply them to the correct account.
• Process and forward incoming mail per department protocols.
• Document all verbal and written communication in the billing system for patient accounts.
• Assist other departments to resolve patient account inquiries.
• Provide updates to CBO staff when payers, plans, contracts, or addresses change.
• Follow HIPAA requirements as defined by Compliance.

Skills

Customer service

Phone/call center experience

Communication skills

Problem-solving

Discretion

Education

High School Diploma or GED

Tools

Windows-based technologies

Job description

Overview

Customer Service Representative

(On-site, Camp Hill, PA)

Starting at $16.50/hr

Why work for Select?

We are committed to your growth and success!

-Career Advancement opportunities

-Competitive pay, benefits and PTO

-Eligible for referral bonuses

-Thorough orientation program

-Team oriented environment

Professionally and courteously provide a variety of patient and insurance services through mail, telephone, e-mail and personal contact in response to patient account inquiries. This position will maintain a more active role in fixing patient accounts in the billing system and reviewing reports to assist in quality control of patient accounts, specifically patient balances.

Responsibilities

• Answer, forward and log incoming calls in the manner specified by the Central Business Office (CBO) Manager or Supervisor.


• Comprehend insurance and patient responsibilities in relation to account balances and billing.


• Resolve patient, physical therapy center, and internal account inquiries, both verbal and written. Forwarding the inquiries to the Lead and members of the Accounts Receivable team or appropriate supervisors as necessary if unable to resolve inquiry


• Take patient payments and applying to account correctly.


• Process and forward incoming mail according to department protocols.


• Document the billing system concerning all verbal and written communication relative to the specific patient accounts.


• Assist and support other departments and appropriate staff members as needed to resolve patients account inquiries.


• Provide feedback to the appropriate CBO staff when informed of changes in payers, plans, contracts, addresses, or other vital account billing information.


• Follow all HIPAA requirements as defined by Compliance Department.


• When not taking inbound calls; will work on other duties as assigned.

Qualifications

Required Qualifications

• High school diploma or GED required.


• Minimum one year of Customer Service Experience in Hospitality, retail, or banking


• Must have computer proficiency and experience in Windows-based technologies


• Phone or call center experience.

Preferred Qualifications

• This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.


• Medical Background (Insurance, Front Desk, Etc.)


• Excellent problem-solving skills and the ability to do so independently


• Ability to handle difficult situations with a positive attitude


• Good interpersonal, oral, and written communication skills

Additional Data

Select Medical strives to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

• An extensive and thorough paid orientation program.


• Paid Time Off (PTO) and Extended Illness Days (EID).


• Health, Dental, and Vision Insurance; Life insurance; Prescription coverage.


• A 401(k) retirement plan with company match.


• No Required Weekends

Equal Opportunity Employer/including Disabled/Veterans