Customer Service Representative

Priority Dispatch Corp.; West Wyomissing (PA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

No nights/weekends

401(k) match

Life insurance

Disability coverage

Employee discount

Referral bonus

EAP

Job summary

Dermatology Partners is seeking a Customer Service Representative to join our team in Pennsylvania. You will provide exceptional service to patients, providers, and staff, and coordinate appointments across multiple locations in three states.

The role emphasizes accurate data handling, effective communication, and collaboration with various departments to resolve inquiries and billing issues. A supportive work environment and opportunities for growth are offered.

Qualifications

• Excellent written and verbal communication.
• Ability to multi-task and follow detailed instructions.
• Fluency with computer systems and a variety of software packages.
• Organized, punctual, and professional.

Responsibilities

• Providing excellent customer service to patients, Providers, and all team members through the organization.
• Scheduling patient appointments for over 40 locations in 3 states with multiple providers and growing.
• Handling inbound and outbound calls from external and internal sources.
• Transferring calls to the appropriate department and taking detailed information to relay to the recipient.
• Completing call reports and logs and researching billing issues.
• Obtaining and evaluating all relevant data to handle complaints and inquiries and transferring Customer calls with complex inquiries to appropriate staff.
• Handling incoming requests from external customers by e-mail or fax and managing their inquiries or requests.
• Recognizing, documenting, and informing the Supervisor regarding the trends in internal and external calls.
• Recommending process improvements and researching misapplied payments.
• Assisting Providers with Virtual Medical Assistant system.
• Other duties as assigned.

Skills

Communication

Teamwork

Detail-oriented

Job description

Job DetailsJob Location: West Lawn - West Lawn, PA 19609

Join us at Dermatology Partners, where your career flourishes alongside your health and happiness.Your future starts here-let's grow together!

Discover the Benefits of Joining Dermatology Partners!

• No Nights or Weekends
• Growth Opportunity
• Medical, Dental, and Vision Insurance
• PTO & Paid Holiday’s
• 401 (k) with 4% employee match-Fully Vested from day 1
• Company paid Life Insurance
• Options of additional Life insurance, Short & Long term disability, Critical Illness and Accident Insurance
• Employee Discount
• Referral Bonus
• Employee Appreciation Day: Dorney Park in Fall
• Employee Assistance Program (EAP)

Dermatology Partnersis a Dermatology group with locations in Pennsylvania, Delaware, and Maryland. Our Core values are the foundation for everything we do as an organization.

Our Core Values are:

• Grow Together
• Seize Opportunity from Struggle
• Outcome Over Ego
• Commitment to Serve
• Do The Right Thing

Customer Service Representative Job Description

Responsibilities

• Providing excellent customer service to patients, Providers, and all team members through the organization
• Scheduling patient appointments for over 40locations in 3 states with multiple providers and growing
• Handling Inbound and outbound calls from external and internal sources
• Transferring calls to the appropriate department and taking detailed information to relay to the recipient
• Completing call reports and logs and researching billing issues
• Obtaining and evaluating all relevant data to handle complaints and inquiries and transferring Customer calls with complex inquiries to appropriate staff
• Handling incoming requests from external customers by e-mail or fax and managing their inquiries or requests
• Recognizing, documenting, and informing the Supervisor regarding the trends in internal and external calls.
• Recommending process improvements and researching misapplied payments
• Assisting Providers with Virtual Medical Assistant system
• Other duties as assigned

Qualifications

• Excellent written and verbal communication
• Accuracy
• Clean and presentable appearance
• Work well as a member of a team, and able to follow detailed instructions carefully
• Organized, punctual, and professional
• Ability to grow and learn new systems
• Fluency in computer systems and a variety of software packages
• Ability to multi-task