Patient Care Representative

42 North Dental; Meriden (CT); On-site; USD 35,000 - 50,000; Full time

Job summary

42 NORTH DENTAL is seeking a Full-Time Patient Care Representative in Meriden, Connecticut. This role involves crucial administrative support, helping to facilitate patient communication and appointment scheduling while ensuring compliance with HIPAA regulations. The ideal candidate will possess excellent customer service skills, a professional demeanor, and the ability to multitask in a fast-paced environment. Become part of a committed team dedicated to exceptional dental care and patient satisfaction.

Qualifications

• Proven ability providing excellent customer service in a professional setting.
• Strong communication skills, both verbal and written.
• Experience in administrative roles preferred.

Responsibilities

• Interact with patients in a positive professional manner via telephone and in person.
• Schedule and confirm appointments.
• Review and educate patients on treatment plans and financial responsibilities.
• Accurately confirm insurance benefits and collect patient payments.
• Maintain patient records and ensure compliance with HIPAA regulations.

Skills

Excellent customer service skills

Clear speaking and telephone voice

Positive attitude and energetic personality

Comfortable in computerized environment

Ability to multitask

Job description

Overview

This is Full-Time Patient Care Representative role.

42 North Dental is committed to helping our supported practices provide quality dental care and exceptional patient care. To achieve this requires a commitment to securing and supporting the best and brightest – employees who share our vision and culture.

Become part of a team approach to providing excellence in comprehensive dental care with a focus on quality, service and patient satisfaction. The Patient Care Representative (Dental Receptionist) will provide administrative support to facilitate the relationship between our patients and dentists. With a focus on exceptional patient service, the Dental Receptionist is the front line to patient communication, assisting the patient in the necessary administrative functions of dental care.

Responsibilities

• Interact with patients in a positive professional manner via telephone and in person
• Schedule and confirm appointments
• Review and educate patients on treatment plans and financial responsibilities
• Accurately confirm insurance benefits, communicate and collect patient payment obligations.
• Maintain and manage patient records from initial forms and paperwork through billing procedures with accurate data entry of all patient information
• Respond to and reply to requests for information
• Maintain strict compliance to HIPPA and patient privacy
• Perform other related job duties as assigned

Qualifications

• Excellent customer service skills
• Clear speaking and telephone voice
• Positive attitude and energetic personality
• Comfortable in computerized environment
• Ability to multitask