Patient Care Representative

42 North Dental; Groton (CT); On-site; USD 35,000 - 45,000; Full time

Job summary

42 NORTH DENTAL is looking for a Full-Time Patient Care Representative in Groton, Connecticut. In this role, you will provide administrative support, interact with patients, manage schedules, and educate patients on their treatment plans. Strong customer service skills, a clear speaking voice, and the ability to multitask are essential. Join us in delivering quality dental care and exceptional patient service while maintaining compliance with privacy regulations.

Qualifications

• Strong customer service skills are essential for dealing with patients.
• Must have a clear speaking voice for effective communication.
• Ability to maintain a positive and energetic demeanor is crucial.

Responsibilities

• Interact with patients positively via telephone and in person.
• Schedule and confirm appointments for patients.
• Review and educate patients on treatment plans and financial responsibilities.
• Accurately confirm insurance benefits and collect patient payments.
• Manage patient records through all billing procedures.
• Respond to requests for information and maintain patient privacy.
• Perform other related duties as assigned.

Skills

Excellent customer service skills

Clear speaking and telephone voice

Positive attitude and energetic personality

Comfortable in computerized environment

Ability to multitask

Job description

Overview

This is Full-Time Patient Care Representative role.

42 North Dental is committed to helping our supported practices provide quality dental care and exceptional patient care. To achieve this requires a commitment to securing and supporting the best and brightest – employees who share our vision and culture.

Become part of a team approach to providing excellence in comprehensive dental care with a focus on quality, service and patient satisfaction. The Patient Care Representative (Dental Receptionist) will provide administrative support to facilitate the relationship between our patients and dentists. With a focus on exceptional patient service, the Dental Receptionist is the front line to patient communication, assisting the patient in the necessary administrative functions of dental care.

Responsibilities

• Interact with patients in a positive professional manner via telephone and in person
• Schedule and confirm appointments
• Review and educate patients on treatment plans and financial responsibilities
• Accurately confirm insurance benefits, communicate and collect patient payment obligations.
• Maintain and manage patient records from initial forms and paperwork through billing procedures with accurate data entry of all patient information
• Respond to and reply to requests for information
• Maintain strict compliance to HIPPA and patient privacy
• Perform other related job duties as assigned

Qualifications

• Excellent customer service skills
• Clear speaking and telephone voice
• Positive attitude and energetic personality
• Comfortable in computerized environment
• Ability to multitask