Patient Care Representative

42 North Dental; Boston (MA); On-site; USD 30,000 - 45,000; Full time

Job summary

A dental care provider in Boston is seeking a Full-Time Patient Care Representative to join their team. This role focuses on delivering exceptional patient service and providing essential administrative support. Key responsibilities include scheduling appointments, managing patient records, and educating patients on treatment plans. The ideal candidate will possess excellent customer service skills, a positive attitude, and the ability to multitask effectively within a computerized environment.

Qualifications

• Excellent customer service skills are required for interaction with patients.
• Clear speaking voice needed for effective communication.
• A positive attitude is essential for the patient-facing role.

Responsibilities

• Interact with patients via telephone and in person.
• Schedule and confirm appointments diligently.
• Review and educate patients on treatment plans.

Skills

Excellent customer service skills

Clear speaking and telephone voice

Positive attitude and energetic personality

Comfortable in computerized environment

Ability to multitask

Job description

Overview

This is Full-Time Patient Care Representative role.

42 North Dental is committed to helping our supported practices provide quality dental care and exceptional patient care. To achieve this requires a commitment to securing and supporting the best and brightest – employees who share our vision and culture.

Become part of a team approach to providing excellence in comprehensive dental care with a focus on quality, service and patient satisfaction. The Patient Care Representative (Dental Receptionist) will provide administrative support to facilitate the relationship between our patients and dentists. With a focus on exceptional patient service, the Dental Receptionist is the front line to patient communication, assisting the patient in the necessary administrative functions of dental care.

Responsibilities

• Interact with patients in a positive professional manner via telephone and in person
• Schedule and confirm appointments
• Review and educate patients on treatment plans and financial responsibilities
• Accurately confirm insurance benefits, communicate and collect patient payment obligations.
• Maintain and manage patient records from initial forms and paperwork through billing procedures with accurate data entry of all patient information
• Respond to and reply to requests for information
• Maintain strict compliance to HIPPA and patient privacy
• Perform other related job duties as assigned

Qualifications

• Excellent customer service skills
• Clear speaking and telephone voice
• Positive attitude and energetic personality
• Comfortable in computerized environment
• Ability to multitask