Dental Call Center / Customer Service Representative

Smile Time Dental; Sacramento (CA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Dental insurance

Employee discount

Health insurance

Paid time off

Job summary

Smile Time Dental is seeking a Dental Call Center Agent to join our fast-paced, expanding team in the Sacramento area. You will handle a high volume of inbound calls from patients, verify eligibility, obtain prior authorizations, and resolve billing discrepancies with professionalism and care.

Strong communication and customer service are essential, with bilingual ability considered a plus. We offer full-time employment with comprehensive benefits, including health and dental coverage, paid time

Qualifications

• Handle a high volume of inbound calls with professional telephone etiquette and listening skills.
• Verify eligibility, obtain prior authorizations, and resolve billing discrepancies.
• Provide excellent customer service and billing support.
• Demonstrate excellent verbal and written communication skills.
• Be proactive, goal-oriented, and able to speak clearly in all interactions.

Responsibilities

• Handle high volume inbound calls from patients with professional telephone etiquette.
• Make outbound calls to insurance companies and patients to verify eligibility and obtain authorizations.
• Resolve billing discrepancies and assist with benefits issues.
• Provide excellent customer service and billing support.
• Maintain articulate verbal and written communication.
• Demonstrate pro-active, goal-oriented attitude and sound judgment.

Job description

Job Description

Here at Smile Time Dental, we are a well established, fast paced and rapidly growing company that has been in business for 20 years with over 25+ dental offices throughout the Sacramento area. We are seeking a well qualified, hard working, enthusiastic individual to join our amazing team.

As a Dental Call Center Agent , you will be the front lines of interaction with our loyal customers. This is a fast paced environment and we need someone who can be on top of answering the high volume of incoming calls. Someone that is very professional and friendly to provide excellent customer service experience. We take pride of our excellent company culture and stability we provide as most of our employees have been with us for many years and now we are looking to add to that team and hopefully find someone who wants to take advantage of the growth opportunities that we provide within our company.

Specific Responsibilities

• Handle high volume of inbound calls from patients with the utmost care, requiring professional
  telephone etiquette and superb listening and problem-solving skills
• Making outbound calls to insurance companies and patients to obtain information, perform eligibility
  verification, request prior authorizations and resolve billing discrepancies
• Experience in eligibility, benefits and claims is preferred but not required
• Responsible for providing excellent customer service, insurance and billing support
• Excellent verbal and written communication skills
• Highly pro-active, goal oriented and motivated attitude
• Ability to enunciate and speak clearly
• High work ethics, common sense and good overall judgment

*Bilingual a plus!*

Full-Time Benefits

• Dental insurance
• Employee discount
• Health insurance
• Paid time off