Call Center Representative

Goettl; Las Vegas, Northern (NV, KY); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Incentives

Paid training

AI-powered tools

Job summary

Goettl is seeking a Customer Experience Representative in Las Vegas to handle inbound calls, schedule services, and deliver a memorable customer experience. The role offers $20/hr base plus incentives and a full-time schedule with training starting October 19th.

After training, shifts run 6:00am–2:30pm or 9:30am–6:00pm, with two back-to-back weekdays off. You will use AI-assisted tools to route calls and manage a full queue.

Qualifications

• 1+ year of customer service experience
• Call center experience preferred
• Sales-oriented mindset
• Strong communicator
• Computer proficient and able to navigate multiple applications
• Typing speed of 30+ WPM
• Reliable and punctual — attendance matters
• Able to pass background check and drug screen

Responsibilities

• Handle inbound calls — book appointments and answer questions
• Work outbound campaigns using automated dialer
• Sell Goettl's maintenance program and cross-sell services
• Set up accounts and document interactions in the system
• Stay informed on active promotions and pricing across markets
• Be the voice of Goettl — professional and solution-focused

Skills

Customer service

Call center

Sales

Communication

Computer skills

Typing 30 WPM

Attendance

Job description

Shared Services Office
5330 S. Durango Drive
Suite 100
Las Vegas, NV 89113, USA

Description

Customer Experience Representative | $20/hr + Incentives | Full-Time

IMPORTANT: Training starts October 19th from 9 AM to 530 PM- Monday thru Friday.

Shifts available after training will be either 6:00am – 2:30pm or 9:30am – 6:00pm with two back-to-back weekdays off.

You don't have to chase leads, dial by hand, or figure it out alone. We've built the system — we need the people to run it.

$20.00 per hour to start. We are looking for go-getters who aren't afraid to reach out to our members and potential customers.

Multiple incentive programs available with the opportunity for income growth within your first 90 days based on performance.

Goettl has been in the business since 1939, and our contact center is built to match that pace. Our team is supported by AI — inbound calls are routed automatically and outbound campaigns run through an automated dialer. That means you walk in every shift with a full queue, the right tools, and a clear playbook. Your job is to connect with customers, book the work, and deliver the kind of experience people remember. Everything else is handled.

Why Goettl:

• AI-powered tools handle the heavy lifting — you focus on the customer, not the busywork
• Clear promotion path: CXR I through CXR IV with defined performance milestones
• Ongoing paid training — we keep you sharp on every product, service, and promotion

What You'll Do:

• Handle inbound calls — book appointments, answer questions, deliver a great experience every time
• Work outbound campaigns using our automated dialer — reach current and prospective customers
• Sell Goettl's Sadie Preventative Maintenance Program and cross-sell additional services
• Set up accounts, enter detailed notes, and keep every interaction documented in the system
• Stay current on all active promotions, pricing, and service offerings across all markets
• Be the voice of Goettl — professional, knowledgeable, and focused on solving the customer's problem

What We Need:

• 1+ year of customer service experience- comfortable with AI
• Call center experience preferred
• Sales-oriented mindset — you're comfortable asking for the booking
• Strong communicator — clear, professional, and calm under pressure
• Computer proficient — you can navigate multiple applications simultaneously
• Typing speed of 30+ WPM
• Reliable and punctual — attendance matters here
• Able to pass background check and drug screen upon offer

If you're good on the phone, motivated by performance, and want a company that has the tools to back you up — this is worth your time.

Previous experience in customer service setting

Equal Opportunity Employer
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