Customer Engagement Representative

Valora Rise; Cincinnati (OH); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive weekly pay

Paid training

Career advancement opportunities

Team-oriented culture

Job summary

Valora Rise in Cincinnati is seeking a Customer Engagement Representative to build lasting relationships with customers and deliver outstanding service in an on-site setting.

You will receive hands-on training, career development, and the chance to grow with a team that values collaboration, positivity, and a customer-first mindset.

No previous experience required—we provide full training and a friendly environment with opportunities for advancement.

Qualifications

• Strong communication and interpersonal skills.
• Friendly, confident, and customer-focused approach.
• Ability to thrive in a team-oriented environment.
• High school diploma or equivalent required.
• Previous customer service experience is helpful but training is provided.

Responsibilities

• Build and maintain positive relationships with new and existing customers.
• Provide accurate information about products and services while answering customer questions.
• Deliver exceptional customer service throughout every interaction.
• Assist with customer inquiries, account support, and issue resolution.
• Work closely with team members to achieve individual and company goals.
• Maintain accurate customer records and follow up as needed.
• Represent the company with professionalism and a positive attitude.

Skills

Communication

Interpersonal skills

Teamwork

Problem-solving

Positive attitude

Education

High school diploma or equivalent

Job description

Are you a people person who enjoys building relationships and delivering outstanding customer experiences? We're looking for an enthusiastic Customer Engagement Representative to join our growing team in Cincinnati!

This is a full-time, on-site opportunity offering hands-on training, career development, and the chance to work in a collaborative, fast-paced environment. Whether you're starting your career or looking for your next opportunity, we'd love to hear from you.

What You'll Do

• Build and maintain positive relationships with new and existing customers.
• Provide accurate information about products and services while answering customer questions.
• Deliver exceptional customer service throughout every interaction.
• Assist with customer inquiries, account support, and issue resolution.
• Work closely with team members to achieve individual and company goals.
• Maintain accurate customer records and follow up as needed.
• Represent the company with professionalism and a positive attitude.

What We're Looking For

• Excellent communication and interpersonal skills.
• Friendly, confident, and customer-focused approach.
• Strong problem-solving abilities and attention to detail.
• Ability to thrive in a team-oriented environment.
• Positive attitude and willingness to learn.
• High school diploma or equivalent required.
• Previous customer service, hospitality, retail, or sales experience is helpful but not required - we provide full training.

What We Offer

• Competitive weekly pay.
• Paid training and ongoing mentorship.
• Clear opportunities for career advancement.
• Supportive, team-oriented workplace culture.
• Recognition and performance-based growth opportunities.

If you're motivated, enjoy working with people, and are ready to build a rewarding career in customer engagement, we'd love to meet you.