Call Center Representative

AppleOne Employment Services; Fontana (CA); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Healthcare insurance

Dental insurance

Vacation/PTO

401(k)

Job summary

AppleOne Employment Services seeks a professional Medical Call Center Representative for a full-time, temp-to-hire role in Fontana, CA. The position focuses on patient account support, billing questions, payment arrangements, and general customer service in a healthcare setting.

Fluency in English and Spanish is preferred, with a calm, empathetic communication style. You will handle high-volume calls, document outcomes in the system, and escalate complex issues.

Qualifications

• Must be fluent bilingual in English and Spanish, both spoken and written.
• Handle high-volume inbound and outbound medical billing and patient account calls.
• Support patient financial services by explaining balances, payment options, and account details.
• Accurately document call outcomes, account notes, and payment arrangements.
• Contribute to department goals related to collections, patient satisfaction, compliance, and service quality.

Responsibilities

• Answer inbound calls and place outbound calls related to patient accounts, balances, billing questions, and payment options.
• Establish, document, and monitor patient payment arrangements accurately in the system.
• Follow up on past-due or delinquent accounts in a professional, respectful, and compliant manner.
• Explain statements, charges, balances, and available payment options clearly to patients.
• Maintain strict confidentiality of patient, financial, and account information.
• Escalate complex account issues to the appropriate department when needed.

Skills

Bilingual English/Spanish

Call center

Medical billing

Customer service

High-volume calls

Job description

Job Summary

We are seeking a professional and reliable Medical Call Center Representative for a full-time, temp-to-hire opportunity in Fontana, CA. This role supports a healthcare services environment and focuses on patient account support, billing questions, payment arrangements, and general customer service. The ideal candidate is fluent bilingual in English and Spanish, calm under pressure, and comfortable handling sensitive medical and financial conversations with professionalism and empathy. This is a great opportunity to join a structured call center team with supportive leadership, clear expectations, and the potential for long-term growth. Candidates can expect a team-focused environment where accuracy, patient care, confidentiality, and dependable attendance are highly valued.

Key Responsibilities

• Answer inbound calls and place outbound calls related to patient accounts, balances, billing questions, and payment options.
• Establish, document, and monitor patient payment arrangements accurately in the system.
• Follow up on past-due or delinquent accounts in a professional, respectful, and compliant manner.
• Explain statements, charges, balances, and available payment options clearly to patients.
• Maintain strict confidentiality of patient, financial, and account information.
• Escalate complex account issues to the appropriate department when needed.

Compensation and Benefits

• Pay: $25.00 per hour.
• Employment type: Full-time, temp-to-hire.
• Schedule: Monday through Friday, with exact hours to be confirmed.
• Location: Fontana, CA.
• Benefits include healthcare insurance, optional dental insurance, vacation/PTO, and 401(k).
• For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

Required Qualifications and Skills

• Handle high-volume inbound and outbound medical billing and patient account calls.
• Support patient financial services by explaining balances, payment options, and account details.
• Accurately document call outcomes, account notes, and payment arrangements.
• Contribute to department goals related to collections, patient satisfaction, compliance, and service quality.
• Must be fluent bilingual in English and Spanish, both spoken and written.
• Must currently live in the Inland Empire area, with Fontana and surrounding Inland Empire cities preferred.
• High Desert applicants are not eligible for this opening.
• Must not have previously applied or interviewed with this company.
• 1 to 2 years of call center, customer service, medical office, billing, collections, or patient support experience preferred.
• Strong phone etiquette with a professional, calm, and patient-focused communication style.
• Ability to handle sensitive financial and medical conversations with empathy and discretion.
• Basic computer skills and the ability to navigate multiple systems while speaking with patients.
• Reliable attendance, punctuality, and ability to follow company policies and quality standards.
• Ability to lift up to 20 to 25 lbs occasionally for office-related tasks.
• Must be able to comply with strict appearance standards, including no visible tattoos, no facial piercings, no eyelash extensions, natural length nails only, and natural hair color only.

Preferred Qualifications

• Previous experience in a healthcare call center, medical billing office, patient financial services, or collections environment.
• Experience setting up payment arrangements or discussing account balances with patients or customers.
• Familiarity with medical statements, patient accounts, billing terminology, or account documentation systems.
• Strong ability to remain composed, accurate, and service-focused during high call volume.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.