Call Center Representative

Penske Automotive; Duluth, Northern (GA, KY); Hybrid; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401k with company match

Career growth opportunities

Training programs

Values-driven culture

Job summary

Atlanta Toyota, a Penske Automotive Group dealership, seeks a motivated Call Center Representative to connect customers with our sales team and schedule valuable appointments. Join a dynamic team in a fast-paced, quality-driven environment and contribute to positive customer experiences every day.

You will use MS Office, CRM and lead management tools to maintain records, respond to inquiries promptly, and support the sales process from initiation to follow-up surveys.

Qualifications

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a team-player attitude.
• Excellent communication, interpersonal and organizational skills.
• Strong work-ethic with ability to work in a fast-paced, results-driven environment.
• Prompt responses to internet inquiries with courtesy, accuracy and professionalism.

Responsibilities

• Promptly connect customers with our sales team and arrange valuable sales appointments in a call center environment.
• Support the sales process by scheduling appointments and coordinating follow-ups.
• Maintain accurate customer records and respond to inquiries in a timely, professional manner.

Skills

Customer experience

Team player

Communication skills

Interpersonal skills

Organizational skills

Tools

MS Office Suite

CRM

Lead management tools

Job description

Atlanta Toyota, a Penske Automotive Group dealership, is looking for motivated individuals to join our Business Development Center and help deliver extraordinary customer experiences.

JOIN OUR TEAM

At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.

Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. As a Call Center Representative, you will promptly, professionally and courteously help connect customers with our sales team and arrange for valuable sales appointments in a call center environment.

WHAT WE HAVE TO OFFER

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."

• Proudly named to Glassdoor's Best Places to Work

• Comprehensive benefits program, including health care options (medical, dental and vision) and 401k savings and retirement plan with company match.

• Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.

• Values-driven culture built on integrity, professionalism, excellence and teamwork.

WHAT WE ARE LOOKING FOR

• Genuine interest in providing an exceptional customer experience.

• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.

• Excellent communication, interpersonal and organizational skills.

• Strong work-ethic with the ability to work in a fast-paced, results-driven environment.

• Prompt responses to internet inquiries with courtesy, accuracy and professionalism.

WHAT YOU CAN BRING TO THE TABLE

• Commitment: Ensure our customers have a world-class car-buying experience at every step along their sales journey, from generating appointments to conducting follow-up surveys.

• Excellence: Provide an unparalleled level of expertise to help customers find the vehicle they're looking for, including comprehensive knowledge of available products and services.

• Technical Expertise: Understand and use MS Office Suite, CRM and lead management tools to accurately manage inquiries, update customer files, track customer interest, and compile necessary reports and forms on a timely basis.

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

Req Number: 37563

Position Code: 712802

Type: Full-time

Dealership: Atlanta Toyota

Location Address: 2345 Pleasant Hill Road

EEO Statement

The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.