Auto Appointment Specialist — Customer Experience

Penske Automotive; Duluth, Northern (GA, KY); Hybrid; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401k with company match

Career growth opportunities

Training programs

Values-driven culture

Job summary

Atlanta Toyota, a Penske Automotive Group dealership, seeks a motivated Call Center Representative to connect customers with our sales team and schedule valuable appointments. Join a dynamic team in a fast-paced, quality-driven environment and contribute to positive customer experiences every day.

You will use MS Office, CRM and lead management tools to maintain records, respond to inquiries promptly, and support the sales process from initiation to follow-up surveys.

Qualifications

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a team-player attitude.
• Excellent communication, interpersonal and organizational skills.
• Strong work-ethic with ability to work in a fast-paced, results-driven environment.
• Prompt responses to internet inquiries with courtesy, accuracy and professionalism.

Responsibilities

• Promptly connect customers with our sales team and arrange valuable sales appointments in a call center environment.
• Support the sales process by scheduling appointments and coordinating follow-ups.
• Maintain accurate customer records and respond to inquiries in a timely, professional manner.

Skills

Customer experience

Team player

Communication skills

Interpersonal skills

Organizational skills

Tools

MS Office Suite

CRM

Lead management tools

Job description

Atlanta Toyota, a Penske Automotive Group dealership, seeks a motivated Call Center Representative to connect customers with our sales team and schedule valuable appointments. Join a dynamic team in a fast-paced, quality-driven environment and contribute to positive customer experiences every day.

You will use MS Office, CRM and lead management tools to maintain records, respond to inquiries promptly, and support the sales process from initiation to follow-up surveys.